TPU: "Summary View Creation Failed" Error Message Gaining Access to a Team Workspace

• Microsoft BackOffice Server version 4.5

SYMPTOMS

When you are connecting to a Team Workspace that contains a Team Folder Application (such as Discussion Forum, Document Library, Team Calendar, Team Contacts, or Team Tasks), any of the following error messages may appear in the Summary view for the program:

Summary view creation failed: Could not open the Public Folder store.

Summary view creation failed: Unknown Error

Summary view creation failed: Could not logon. Make sure your user account has a default mail profile.

CAUSE

These error messages can be caused by any of the following situations:

• Microsoft Outlook 2000 is not installed and configured on the client.



• Outlook 2000 is installed, but a default mail profile has not yet been created.



• The Microsoft Exchange Server services are currently unavailable (down).



• The physical public folder locations have been deleted from the public folders on the Exchange server.



• The currently logged-on user does not have a valid mailbox on the server being connected to, or does not have permissions on the public folder in which the Team Folder Applications are stored.

RESOLUTION

Verify the following items and correct as necessary:

• Make sure Outlook 2000 is installed and properly configured.



• Configure Outlook 2000 with a mail profile of a user with permissions to the Team Folder Applications for the Team Workspace in question.



• Verify that the Exchange Server services are started and working properly.



• Verify that the public folder hierarchy in which the Team Folders Applications are installed exists, and has not been renamed or deleted.



• Check to make sure that the mail profile in use is connecting to the Exchange server on which the Team Folders Applications exist.

Additional query words:

Keywords : kbenv kberrmsg kbtool
Version : winnt:4.5
Platform : winnt
Issue type : kbprb