IBM ServeRAID Cluster Solutions Causes Windows NT Cluster Handle Leak

• Microsoft Windows NT Server, Enterprise Edition version 4.0, used with:
  • Microsoft Cluster Server

SYMPTOMS

A computer running Microsoft Cluster Server and IBM ServeRAID may stop responding (hang) every day or two.

If you use Performace Monitor to track the handles of the Cluster Service (resrcmon), it displays a dramatic increase. Even if make no modifications to the servers, and no resources stop working, the handle count continues to increase.

CAUSE

The handle leak is caused by an old version of Ipsha.dll from IBM ServeRAID Cluster Solutions.

RESOLUTION

To resolve this problem, update the software and the firmware to the latest versions available from IBM.

Below is a sample list of ServeRAID versions that do not cause this problem:

• PC ServerRAID BIOS 3.50.12



• PC ServerRAID Firmware 2.88.10



• IBM ServeRAID Administration and Monitoring 3.50.17



• IBM ServeRAID Device Driver 3.50



• IBM ServeRAID DOS configuration 3.50



• IBM ServeRAID Cluster Solutions for Windows NT 3.50

STATUS

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

MORE INFORMATION

If you use OH to get a list of the handles, it shows a lot of handles with no names, these are device handles.

Additional query words: memory nonpaged pool leak

Keywords :
Version : winnt:4.0
Platform : winnt
Issue type : kbprb