Cannot Create a Memory.dmp File on Computers with over 4 GB RAM

ID: Q241046

This article discusses a Beta release of a Microsoft product. The information in this article is provided as-is and is subject to change without notice.

No formal product support is available from Microsoft for this Beta product. For information about obtaining support for a Beta release, please see the documentation included with the Beta product files, or check the Web location from which you downloaded the release.

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows 2000 Server
Microsoft Windows 2000 Advanced Server
Microsoft Windows 2000 Datacenter Server
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

If your computer contains more than 4 gigabytes (GB) of random access memory (RAM), you may not be able to get a complete memory dump in a Memory.dmp file.

CAUSE

This issue can occur if your computer contains 4096 megabytes (MB) of RAM. The paging file size is limited to 4095 MB.

RESOLUTION

To resolve this issue, use the appropriate method:

Windows NT 4.0

In Windows NT 4.0, use the /MAXMEM switch in the Boot.ini file to limit the amount of memory Windows NT uses or remove RAM so that the system has less than 4095 MB of RAM.

Windows 2000

In Windows 2000, you can get a kernel memory dump instead of a complete memory dump. Because the kernel memory dump only captures kernel mode memory it does not require the paging file to be the same size as the total physical RAM.

Additional query words:

Keywords : kbenv diskmem
Version : WINDOWS:2000; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbprb