TPU: Error Message: Unable to Register All Files That Were Installed

ID: Q241150

The information in this article applies to:

Microsoft BackOffice Server version 4.5

SYMPTOMS

During the installation of Team Productivity Update (TPU), you may receive the following error message:

Unable to register all files that were installed.

Please review any documentation accompanying your setup for more information on why setup may not be working properly. You might also try closing any open applications and run setup again.

You may also see the following error message in the Results window when the wizard finishes:

Unable to register all files that were installed.

CAUSE

This error message can occur if the Manages.dll file does not exist or cannot be found, or if the currently logged-on user does not have permissions to access the file. This file is used by the TPU installation wizard to self-register the TPU dynamic-link libraries (DLLs) needed to complete the installation.

RESOLUTION

The Manages.dll file is installed during the installation of the BackOffice Server 4.5 components in the following folder:

%SystemRoot%\Program Files\Microsoft BackOffice\Admin

To reinstall TPU, manually uninstall the installed components and then run Setup again:

Remove the TPUWeb virtual directory from the default Web site.

Uninstall Microsoft Outlook 2000 Team Folders Wizard by using the Add/Remove Programs tool in Control Panel.

Delete the TPUWeb, TeamDocs, and TeamFolders folders in the %SystemRoot%\Inetpub\Wwwroot folder.

Delete the %SystemRoot%\Public folder. This removes the TPU client share.

Start SQL Enterprise Manager and delete the MSTWS and TFConfig databases.

Delete the new public folder in the location specified during Setup.

Run TPU Setup again.

Additional query words:

Keywords : kberrmsg kbsetup
Version : winnt:4.5
Platform : winnt
Issue type : kbprb