Roaming Profile May Not Be Saved to the Server

ID: Q241572

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

If you use the Internet Connection Wizard (ICW) and you select the I want to set up a new connection on this computer option, your roaming profile may not be saved to the server.

CAUSE

ICW calls the Telephony service to get user information. The Telephony service opens a subkey of HKEY_CURRENT_USER by using the RegOpenKeyEx function, and then closes the key when it is finished.

However, RegOpenKeyEx opens not only the subkey, but a predefined root key. In this case, the root key is HKEY_CURRENT_USER. So, the HKEY_CURRENT_USER key is still opened by the Telephony service, and Winlogon.exe cannot unload the registry when you log off. Therefore, your roaming profile is not saved to the server.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:

Windows NT Workstation and Windows NT Server:


   Date      Time                 Size    File name    Platform
   -------------------------------------------------------------
   09/01/99  04:18p               152,848 Tapisrv.exe   (x86)
   09/01/99  04:16p               243,472 Tapisrv.exe   (Alpha)

Windows NT Terminal Server:


   Date      Time                 Size    File name    Platform
   -------------------------------------------------------------
   09/28/99  01:05p               152,848 Tapisrv.exe   (x86)
   09/28/99  01:11p               243,984 Tapisrv.exe   (Alpha)

WORKAROUND

To work around this behavior, stop the Telephony service before you log off.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbbug4.00 kbfix4.00
Version : winnt:4.0
Platform : winnt
Issue type : kbbug