Error Message on a Blue Screen When Printing to Lexmark Optra with Far East Versions of Windows NT 4.0 Service Pack 5

ID: Q242034

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0 SP5
Microsoft Windows NT Server version 4.0 SP5
Microsoft Windows NT Server, Enterprise Edition version 4.0 SP5

NOTE: The information in this article applies to the Far East version(s) of Windows NT 4.0 Service Pack 5.

SYMPTOMS

When you print a test page on a Lexmark Optra S 2450 with Far East versions of Windows NT 4.0 Service Pack 5 (SP5), you may receive a "PAGE_FAULT_IN_NONPAGED_AREA" error message on a blue screen.

CAUSE

This behavior occurs when text is formatted. Unidrv calls a function that does not adjust to the current code page. This creates unpredictable results on computers running Far East versions of Windows NT 4.0 SP5.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0. This problem was first corrected in Windows NT 4.0 Service Pack 6.

Additional query words: fe

Keywords : NT4SP6Fix
Version : winnt:4.0 SP5
Platform : winnt
Issue type : kbbug