Stop 0x0000000A Error Message in Tcpip.sys File on a Blue Screen Caused by Ipr_Buffer Size

ID: Q242060


The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Server, Enterprise Edition version 4.0
  • Microsoft Windows NT Workstation version 4.0


SYMPTOMS

When the Transport Control Protocol/Internet Protocol (TCP/IP) stack calls the CopyRcvToBuffer() function upon receiving a packet, you may receive a Stop 0x0000000A error message in the Tcpip.sys file on a blue screen.


CAUSE

This problem can occur on a Multiprocessor File Transfer Protocol (FTP) server because of an error adjusting the size of the Ipr_Buffer chain.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time                 Size    File name     Platform
   -------------------------------------------------------------
   09/20/99  3:26pm               150,864 Tcpip.sys     i386

   09/20/99  3:25pm               274,128 Tcpip.sys     Alpha 

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words: crash dump hang 0xA multi processor mp

Keywords : kbenv kberrmsg kbnetwork
Version : winnt:4.0
Platform : winnt
Issue type : kbprb


Last Reviewed: November 2, 1999
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