Windows NT Does Not Recognize a New CD-ROM Drive

• Microsoft Windows NT Server version 4.0

SYMPTOMS

When you install a new CD-ROM drive on a computer running Microsoft Windows NT, the computer may not recognize the CD-ROM drive.

CAUSE

This behavior can occur if you installed the wrong CD-ROM driver.

RESOLUTION

To resolve this issue, install the correct CD-ROM driver for your CD-ROM drive. To do this, follow these steps:

NOTE: To identify the correct CD-ROM driver, you need to know the manufacturer and model of your CD-ROM drive. However, for some models, you can use a generic mass-storage controller driver to run the CD-ROM drive.

1. In Control Panel, double-click SCSI Adapters.



2. Click the Devices tab.



3. In the list of SCSI adapters and connected devices, click the CD-ROM drive.



4. On the Drivers tab, click Add.



5. In the Manufacturers list, click the manufacturer of the CD-ROM drive.



6. In the SCSI Adapter list, click the adapter name, and then do one of the following:



1. If you have a driver disk from the manufacturer, click Have Disk, and then follow the instructions for completing the installation.



2. If you do not have a driver disk from the manufacturer, click OK, and then continue to install the driver.



7. When you complete the installation, restart the computer.

Additional query words: SCSI IDE device

Keywords : IDE
Version : winnt:4.0
Platform : winnt
Issue type : kbprb