Connections May Be Lost After You Upgrade to Seagate Backup Exec Version 7.0 Build 719

ID: Q242118

The information in this article applies to:

Microsoft Windows NT Server version 4.0

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you use the Messenger service after upgrading to Seagate Backup Exec version 7.0 (build 719, shipped in March 1998), you may experience one or more of the following symptoms:

Your remote connections may be disconnected.

You may receive a message that prompts you to re-establish your remote connections.

Your computer may stop responding (hang).

CAUSE

This behavior can occur because of a problem in Seagate Backup Exec version 7.0, build 719, that was corrected in Seagate Backup Exec version 7.0, build 719.2, released in April 1998. When you install this specific build, the installation process deletes the MaxRequestThreads=16 value data from the registry.

RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this issue, upgrade to Seagate Backup Exec version 7.0, build 719.2 or later, or contact VERITAS Software (merged with Seagate Software NSMG in May 1999) to inquire about the availability of a fix for this issue. To download a copy of the latest build of Backup Exec for Windows NT, version 7.0x that includes a fix for this issue, view the following Seagate Web site:

http://tech.seagatesoftware.com/ftp/filelist_ddproduct_BEWNT_area_11_s_filter_ver
_7.0_filter_type_version.htm

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

To work around this issue, use Registry Editor to add the MaxRequestThreads=16 value data to the Windows value in the following registry key:

NOTE: If there is other information in the Value Data box, type a space at the end of the text, and then type MaxRequestThreads=16.


HKEY_LOCAL_MACHINE\System\CurrentControlSet\Control\Session Manager\Subsystems\

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: kb3rdparty

Keywords : kb3rdparty kbenv kberrmsg kbui
Version : winnt:4.0
Platform : winnt
Issue type : kbprb