RAS with Multiple-Port Digi Adapter Does Not Answer Incoming Calls

ID: Q243316

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

A Windows NT server running Remote Access Services (RAS) with a Digi AccelPort 8r 920 multiple-port adapter does not answer incoming calls after the first call per line.

CAUSE

The Digi AccelPort 8r 920 multiple-port adapter connects to an RJ45 input/output (I/O) serial box. This connection requires a 10-pin RJ45 connector-to-DB25 cable that is supplied by Digi. If you are using an 8-pin RJ45 connector-to-DB25 cable, pin 1 (Ring Indicator, or RI) and pin 10 (Data Carrier Detect, or DCD) are not connected. RAS uses RI for answering incoming calls.

RESOLUTION

Use the 8-port Octopus cable with DB25 connectors in this configuration.

MORE INFORMATION

For more information about the cabling specifics recommended by Digi International, please visit the following Digi Web site:

http://support.digi.com/techsupport/common/cable.html

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: multiport card digiboard

Keywords : kbhw kbnetwork ntras
Version : winnt:4.0
Platform : winnt
Issue type : kbprb