User Account Data Not Updated on Remote Shutdown

ID: Q243597

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

If you change a user account and then perform a remote shutdown, the changes may not be retained when the computer restarts.

CAUSE

The Local Security Authority (LSA) process is not being notified of the system shutdown when the request comes from another computer. This causes the Security Accounts Manager (SAM) database not to be flushed.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date      Time                 Size     File name     Platform
   --------------------------------------------------------------
   10/8/99   4:01p                192,272  Winlogon.exe   Intel
   10/8/99   4:00p                275,216  Winlogon.exe   Alpha

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbbug4.00 kbfix4.00
Version : winnt:4.0
Platform : winnt
Issue type : kbbug