"STOP 0x00000024" Error Message with Double-Take Software

ID: Q243852

The information in this article applies to:

Microsoft Windows NT Server versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4
Microsoft Windows NT Workstation versions 4.0, 4.0 SP1, 4.0 SP2, 4.0 SP3, 4.0 SP4

SYMPTOMS

When you are running the Double-Take mirroring software by NSI Software, your server may experience a bugcheck with the following STOP code:

STOP 0x00000024 (0x00190201,0xfc5136a4,0xfc5134e0,0x8021ea12)
STOP 0x00000050 (0xf8ec0f4d, 0x00000000, 0x00000000, 0x00000000)

Note that the parameters in the STOP code may vary .

CAUSE

The Double-Take Dblhook.sys file is not symmetric multiprocessor (SMP) aware.

RESOLUTION

To resolve this issue, contact NSI Software to inquire about obtaining an updated version of the Double-Take software that corrects this problem.

WORKAROUND

To work around this problem, disable the Double-Take software and all associated drivers until you obtain the upgraded software.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: doubletake

Keywords : kb3rdparty kberrmsg ntstop
Version : winnt:4.0,4.0 SP1,4.0 SP2,4.0 SP3,4.0 SP4
Platform : winnt
Issue type : kbprb