Phone Dialer Speed Dial Cannot Accept More Than 46 Characters

ID: Q244288

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

When you attempt to save a speed dial entry that has a phone number with more than 46 characters in the Phone Dialer utility, you may receive the following error message:

An application error has occurred and an application error log is being generated.

Dialer.exe

Exception: access violation (0xC0000005), Address:

After this error message occurs, you cannot start the Phone Dialer utility until you delete the incorrect speed dial entry from the Dialer.ini file located in the %SystemRoot% folder.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date       Time     Size     File name    Platform
   -------------------------------------------------------------
   10/20/99   05:15p   42,256   Dialer.exe   x86
   10/20/99   05:14p   61,712   Dialer.exe   Alpha

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbtool ntsp kbbug4.00 kbfix4.00
Version : winnt:4.0
Platform : winnt
Issue type : kbbug