Updated Computer Associates Inoculan Driver Prevents Data Files from Being Reset or Deleted

ID: Q244652

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server, Enterprise Edition version 4.0

SYMPTOMS

After installing a Windows NT 4.0 service pack, data files may be reset or deleted, including personal mail folder files (*.pst).

CAUSE

This problem occurs if you install a Windows NT 4.0 service pack on a computer running Microsoft Outlook and Computer Associates Inoculan virus drivers dated prior to February 11, 1999.

During Inoculan's file checking, it is possible that Inoculan's scanning action is misinterpreted and causes the system to incorrectly notify Microsoft Outlook or other applications that the file does not exist. The behavior of some applications is to issue a DELETE and then a CREATE of the file. The result is that an existing file can be deleted and a new one created in its place.

RESOLUTION

To avoid this problem, install the latest Computer Associates Inoculan drivers from the following Web site:

http://www.support.cai.com/

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

The Inoculan Software is manufactured by Computer Associates, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

MORE INFORMATION

This problem was found during Windows NT 4.0 Service Pack 6 testing and may occur on previous service packs when running Inoculan drivers dated prior to February 11, 1999.

International Information

If you were referred here by the Read Me card in an international version of the Service Pack 6 release, please use the appropriate link below to find the article that is relevant to your version of the product.

Spanish: http://www.microsoft.com/intlkb/spain/e244/6/52.asp

French: http://www.microsoft.com/intlkb/france/articles/Q18/3/Q18365.asp

German: http://www.microsoft.com/intlkb/germany/support/kb/d40/d40570.htm

Japan: http://www.microsoft.com/japan/support/kb/articles/J051/5/75.htm

Additional query words: Cheyenne

Keywords : kb3rdparty
Version : winnt:4.0
Platform : winnt
Issue type : kbprb