14 Character Password Limitation in IMS Logon Information

• Microsoft BackOffice Server version 4.5
• Microsoft BackOffice Small Business Server version 4.5
• Microsoft Exchange Server, version 5.5

SYMPTOMS

When you enter the logon information in Internet Mail Service (IMS), you are unable to enter more than 14 characters in the Password box.

CAUSE

This issue occurs because the maximum password length that is allowed in the Password box is 14 characters. Some Internet service providers (ISPs) may assign a computer-generated password larger than 14 characters.

RESOLUTION

To resolve this issue, contact your ISP to shorten your password to use 14 characters or less.

MORE INFORMATION

Some Internet service providers may not be able to provide a shorter password. Without the complete password, the Microsoft Exchange Server cannot log on to the ISP.
Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words: smallbiz

Keywords : kbnetwork ntsecurity
Version : winnt:4.5,5.5
Platform : winnt
Issue type : kbprb