Services Do Not Start with Intel EtherExpress Pro 100+ LAN NIC

ID: Q244991

The information in this article applies to:

Microsoft Windows NT Server version 4.0

SYMPTOMS

When you start a computer that is running Microsoft Windows NT Server 4.0 Service Pack 3 and has an Intel EtherExpress Pro 100+ LAN Model # PILA8480 network interface card (NIC) installed, one or more services may not start automatically, and Event Viewer may record the following event:

Event ID 5719 netlogon
No Windows NT Domain Controller is available for domain domain name.
The following error occurred:
There are currently no logon servers available to service the logon request.

When this occurs, Event Viewer may also record similar events at startup involving, but not limited to, the following services:

Domain Name Service (DNS)
Remote Access Service (RAS)
Dynamic Host Configuration Protocol (DHCP)
Windows Internet Name Service (WINS)

Though these services may not start automatically, the NIC may still initialize properly, and you can manually start these services in Control Panel.

CAUSE

This behavior can occur because the standard NIC driver and the Iaft.sys virtual network driver for the Intel EtherExpress Pro 100+ LAN NIC do not load properly.

RESOLUTION

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To work around this behavior, change the value data in the 'Group' value from 'NDIS' to 'PNPTDI' in the following registry keys:


HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\IAFT
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\IAFTPROTOCOL

NOTE: Intel Corporation supplied this workaround. Microsoft has not tested it and therefore cannot guarantee its results.

MORE INFORMATION

The Intel EtherExpress Pro 100+ LAN NIC, Model # PILA8480, is a fault-tolerant NIC designed to run in conjunction with another Intel NIC of the same model. The Iaft.sys driver affects the functionality of this NIC. To make this NIC work properly, please contact the Intel Corporation to inquire about a Network Driver Interface Specifications (NDIS) patch for this NIC.

Additional query words: nt

Keywords : nt
Version : winnt:4.0
Platform : winnt
Issue type : kbprb