STOP 0xC0000143 Missing Display_driver.dll After Installing SMS Client

• Microsoft Windows NT Server version 4.0
• Microsoft Systems Management Server version 2.0

SYMPTOMS

When you restart a computer running Microsoft Windows NT Server 4.0 after you install the client for System Management Server (SMS), you may receive the following error message:

STOP 0xC0000143
The required system file Display_driver.dll is bad or missing.

CAUSE

This behavior can occur if the Vga.dll file is damaged.

RESOLUTION

IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.


WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).


To resolve this issue, follow these steps:

1. Install a parallel installation of Windows NT Server 4.0.



2. Restart the computer to the original installation.



3. Copy the Vga.dll file from the parallel installation to the original installation.



4. Configure the original installation to start in VGA mode:



1. Use Registry Editor (Regedt32) to load the system hive of the original installation:



1. Click HKEY_LOCAL_MACHINE.



2. On the Registry menu, click Load Hive.



3. Click the \Winnt\System32\Config\System folder, and then click Open.



4. In the Key Name box, type Test, and then click OK.



2. Edit the original system hive:



1. Use Registry Editor to locate the following registry key

   
   HKEY_LOCAL_MACHINE\TEST\ControlSetXXX\Services\VgaSave 

   where XXX represents the control set number that your computer should start from the next time you restart it.
   
   NOTE: The value data of the CURRENT:REG_DWORD:0xY value of the HKEY_LOCAL_MACHINE\SYSTEM\SELECT registry key determines which control set you need to locate.



2. Make sure the value data for the ImagePath value reads:




\Winnt\System32\Drivers\Vga.sys

3. Locate the following registry key:




HKEY_LOCAL_MACHINE\TEST\ControlSetXXX\Services\VgaSave\Device0 

4. Double-click the InstalledDisplayDrivers value, change the value data to VGA, and then click OK.



3. Unload the system hive of the original installation to save the changes:



1. Collapse the HKEY_LOCAL_MACHINE\TEST key. Make sure it is highlighted.



2. On the Registry menu, click Unload Hive, and then click Yes to confirm the command.



5. Restart the computer in VGA mode to the original installation.



6. Reinstall the driver for your video adapter.

Additional query words: nt 4.0 stop

Keywords : nt 4.0
Version : winnt:2.0,4.0
Platform : winnt
Issue type : kbprb