"STOP 0x0000003F" When NAI Antivirus Software Is Installed

ID: Q245120

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you use Networks Associates VirusScan antivirus software for Windows NT or NetShield antivirus software for Windows NT, you may receive the following STOP error message:

STOP: 0x0000003F (0x00000000,0x00000000,0x00000000,0x00000000)NO_MORE_SYSTEMS_PTES

CAUSE

This behavior can occur if you install Networks Associates VirusScan antivirus software for Windows NT or NetShield antivirus software for Windows NT version 4.0.2, 4.0.3, or 4.0.3a in Windows NT Server version 4.0 or Windows NT Workstation version 4.0 with Service Pack 3 installed.

RESOLUTION

To resolve this issue, install the latest service pack for Windows NT Server 4.0 or Windows NT Workstation 4.0.

For information about obtaining the latest service pack, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

MORE INFORMATION

You can determine the version of Network Associates VirusScan antivirus software for Windows NT or NetShield antivirus software for Windows NT that you have installed by verifying the dates of the following filter drivers. If the dates of the drivers appear to be the same as indicated here, you have installed Network Associates VirusScan antivirus software for Windows NT or NetShield antivirus software for Windows NT version 4.0.2, 4.0.3, or 4.0.3a:

NaiFsRec.sys Wed Dec 09 15:54:25
1998NaiFiltr.sys Wed Dec 09 15:54:24 1998

For more information about Network Associates VirusScan antivirus software for Windows NT or NetShield antivirus software for Windows NT, please visit the following Web site for Network Associates, Inc.:

http://www.nai.com/

NOTE: On December 1, 1997, McAfee Associates merged with Network General Corporation, Pretty Good Privacy, Inc., and Helix Software, Inc. to form Network Associates, Inc. The combined company subsequently acquired Dr Solomon's Software, Trusted Information Systems, Magic Solutions, and CyberMedia, Inc.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: 0x00

Keywords :
Version : winnt:4.0
Platform : winnt
Issue type : kbprb