Error Occurs When Windows NT Copies Files During Text-based Setup

• Microsoft Windows NT Server version 4.0

SYMPTOMS

When you are installing Microsoft Windows NT Server 4.0 on your computer, you may receive the following error message during the text-based portion of the setup process:

Setup cannot set required Windows NT configuration information. This indicates an internal setup error. Please contact your group or system administrator.

CAUSE

This behavior can occur because of either a hardware defect or a virus.

RESOLUTION

To resolve this behavior, run some hardware diagnostic programs:

1. Run the Chkdsk utility using the appropriate method:
   
   
   • If Windows NT Server 4.0 is the only operating system installed on the computer, run the Chkdsk utility from an MS-DOS startup disk.
   
   
   
   • If the computer also has one or more different operating systems installed, type the following command at a command prompt, and then press ENTER:

   chkdsk /f /r

   NOTE: The /f option fixes any errors that the Chkdsk utility finds; the /r option conducts a surface scan of the hard disk.



2. Use a third-party hardware diagnostic program to check for any malfunctions with the hard disk.



3. Use a virus-scanning program to scan the hard disk for possible viruses.



4. If applicable and possible, restore Windows NT Server 4.0 from a backup copy.
   
   NOTE: If this behavior persists after you run the diagnostic programs and allow the programs to repair what they can, you may need to replace the hard disk.

Additional query words: chkdsk hardware

Keywords : hardware
Version : winnt:4.0
Platform : winnt
Issue type : kbprb