Windows NT Appears to Hang When You Log Off After Installing Windows NT 4.0 Service Pack 6

ID: Q245148

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0 SP6
Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6
Microsoft Windows NT Server version 4.0 SP6

SYMPTOMS

When you try to log off your computer by clicking Close all programs and log on as a different user in the Shut Down Windows dialog box after you install Windows NT 4.0 Service Pack 6, the screen may appear gray, and your computer may appear to stop responding (hang). Also, your mouse pointer may appear as an hourglass, indicating your computer is busy.

CAUSE

This problem occurs because of a change in the WINLOGON service in Windows NT 4.0 Service Pack 6.

RESOLUTION

The following files are available for download from the Microsoft Download Center or Microsoft's FTP site. Click the file names below to download the appropriate file:

x86:
Microsoft Download Center: Q245148i.exe

FTP: Q245148i.exe
Alpha:
Microsoft Download Center: Q245148a.exe

FTP: Q245148a.exe

For more information about how to download files from the Microsoft Download Center, please visit the Download Center at the following Web address

http://www.microsoft.com/downloads/search.asp

and then click How to use the Microsoft Download Center.

The English version of this fix should have the following file attributes or later:


   Date      Time    Version      Size    File name     Platform
   -------------------------------------------------------------
   11/18/1999  07:19p             192,272 Winlogon.exe  x86
   11/18/1999  07:19p             274,704 Winlogon.exe  Alpha

WORKAROUND

To work around this problem, log off by pressing CTRL+ALT+DEL, and then clicking Logoff.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

MORE INFORMATION

When you log off your computer, programs may prompt you to save data. If you click Cancel, the logoff sequence is stopped, and control is returned to the program so you can continue working. If you then click Start to log off, you receive the behavior noted earlier in this article.

Additional query words: sp6

Keywords : kbenv kbui
Version : winnt:4.0 SP6
Platform : winnt
Issue type : kbprb