Stop 0xA Message Occurs Using pcANYWHERE 8.0 with Windows NT 4.0

ID: Q245185

The information in this article applies to:

Microsoft Windows NT Server version 4.0
Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you use a computer running the Symantec pcANYWHERE 8.0 program and either Microsoft Windows NT Server 4.0 or Windows NT Workstation 4.0, you may receive a Stop 0xA error message and the computer may stop responding (hang).

CAUSE

This behavior can occur when pcANYWHERE 8.0 and the Windows NT kernel both make a request to lock nonexistent memory.

RESOLUTION

To resolve this issue, install pcANYWHERE version 8.01 or later. To obtain the latest version of pcANYWHERE, visit the Symantec Web site at:

http://www.symantec.com/pcanywhere/

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords :
Version : winnt:4.0
Platform : winnt
Issue type : kbprb