Cannot Save RRAS Configuration After Upgrading to Windows NT Service Pack 6

• Microsoft Windows NT Server, Enterprise Edition version 4.0 SP6
• Microsoft Windows NT Server version 4.0 SP6

SYMPTOMS

After you upgrade a computer running Windows NT Server and Routing and Remote Access Service (RRAS) to Windows NT Service Pack 6 (SP6), the RRAS configuration can no longer be saved. When you attempt to save an RRAS configuration by selecting Save Configuration from the Server menu drop down list, you receive the following error message:

An error occurred while backing up the configuration. The filename, directory name, or volume label syntax is incorrect. If you are saving the configuration of a remote computer, then the directory and drive in which you are saving the configuration must exist on both the local and remote computers.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

   Date        Time     Size      File name   Platform
   ---------------------------------------------------
   1/4/00      7:28PM   50,960    Mprapi.dll  Intel
   1/4/00      7:32PM   81,680    Mprapi.dll  Alpha 

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 SP6.

Additional query words: Configuration, Routing and RAS Admin, steelhead

Keywords : kbui
Version : winnt:4.0 SP6
Platform : winnt
Issue type : kbbug