STOP Error Message Appears When Backing Up Long File Names from Novell Server

• Microsoft Windows NT Server version 4.0

SYMPTOMS

When you run Cheyenne's ARCserve on a Compaq ProLiant 6000 Dual Processor server running Microsoft Windows NT Server 4.0, you may receive a STOP 0x0A or STOP 0x1E error message. This may occur during the backup of files with long names from a Novell-based server to the Windows NT-based server.

CAUSE

The cause is unknown.

RESOLUTION

To resolve this issue, do one or more of the following, depending on the type of error message:

1. To resolve the STOP 0x0A error message, install the latest Compaq Software Support Disk (SSD) for Windows NT Server 4.0 on the Windows NT-based server. To obtain the latest SSD, visit the following Compaq Computer Corp. Web site at:




http://www.compaq.com/support/files/server/WINNT/index.html

2. To resolve the STOP 0x1E message, install the IntraNetware Support Pack 4E or later on the Novell-based server. To obtain the latest IntraNetware Support Pack, visit the following Novell, Inc. Web site at:




http://support.novell.com/

3. Install the latest Cheyenne ARCserve patch on the Windows NT-based server. To obtain it, visit the following Computer Associates Web site at:




http://support.cai.com/Download/patches/techptch.html

Additional query words: nt 4.0 0x0A 0x1E novell long file

Keywords : nt 4.0
Version : winnt:4.0
Platform : winnt
Issue type : kbprb