Programs May Hang When Accessing Files from a File Server

ID: Q247178

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0 SP5
Microsoft Windows NT Server version 4.0 SP5

SYMPTOMS

Programs (such as Microsoft Internet Information Server) may stop responding (hang) while they are attempting to gain access to files on a remote server.

CAUSE

The Windows NT Redirector (Rdr.sys) may hang threads while trying to close a file because of a problem in the cache manager. These threads wait for an event that never happens.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date       Time    Size        File name      Platform
   ------------------------------------------------------
   11/18/99   7:16p     952,896   Ntkrnlmp.exe   Intel
   11/18/99   7:14p     932,736   Ntoskrnl.exe   Intel
   11/18/99   7:13p   1,403,968   Ntkrnlmp.exe   Alpha
   11/18/99   7:13p   1,375,744   Ntoskrnl.exe   Alpha

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.

Additional query words:

Keywords : kbbug4.00 kbfix4.00
Version : winnt:4.0 SP5
Platform : winnt
Issue type : kbbug