Hewlett-Packard JetAdmin 3.3 Deletes Ports

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

On a computer running Microsoft Windows NT Server 4.0 or Microsoft Windows NT Workstation 4.0, you may notice that the Hewlett-Packard (HP) JetDirect ports are missing without your having deleted any ports.

CAUSE

This issue can occur because HP JetDirect ports in HP JetAdmin version 3.3 can cause corruption in certain Windows NT registry entries. The resulting loss of Internet Protocol (IP) address information and local area network (LAN) hardware information causes the ports to disappear.

RESOLUTION

To resolve this issue (if your copy of the HP JetAdmin program is earlier than version 3.4), remove HP JetAdmin and all the existing HP JetDirect ports. Install HP JetAdmin version 3.4 or later, and then recreate the HP JetDirect ports.

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords :
Version : winnt:4.0
Platform : winnt
Issue type : kbprb