InstallShield Stops Responding When You Try to Install 32-Bit Programs

• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you try to install 32-bit programs using InstallShield (Setup.exe), InstallShield may stop responding (hang).

CAUSE

This behavior can occur when the Microsoft Windows NT 4.0 virtual DOS machine (VDM) files are corrupted.

RESOLUTION

To resolve this behavior, rename the following files by using the .old file name extension, and then reapply the latest Windows NT 4.0 service pack:

Autoexec.nt
Config.nt
Vdmredir.dll	(MS-DOS redirector driver)
Krnl386.exe	(16-bit kernel)
User.exe	(16-bit subsystem file)
Gdi.exe	(16-bit and 32-bit handles video calls)
Wowexec.exe	(Win16-bit subsystem)
Ntvdm.exe	(MS-DOS subsystem)
Ntio.sys	(I/O driver)
Ntdos.sys	(MS-DOS driver)
Redir.exe	(network redirector)

Additional query words:

Keywords :
Version : winnt:4.0
Platform : winnt
Issue type : kbprb