STOP 0x0000001E Error Message on Windows NT 4.0 with pcANYWHERE Installed

ID: Q248642

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you use a computer running Microsoft Windows NT 4.0 with Symantec pcANYWHERE installed, you may receive the following error message (the second parameter varies):

Stop 0x0000001e (0xc0000005, 0xf3f449f6, 0x00000001, 0x00000003)

CAUSE

This behavior can occur when the pcANYWHERE Aw-host.sys file is out of date.

RESOLUTION

Update Aw-host.sys. The 9.0 version of Aw-host.sys can be applied to the 8.x version of pcANYWHERE to solve this problem.

MORE INFORMATION

Symantec technical support recommends that you update the Aw-host.sys file. You can do this by upgrading version 8.x of pcANYWHERE to version 9.0; however, this file is not version dependent.

Symantec advises that if you do upgrade pcANYWHERE, you must remove the earlier version before you install the new version. Otherwise, you receive a Stop 0xc000021A error message when the Awgina.dll file replaces Msgina.dll.

For additional information the Stop 0xc000021A error message, click the article number below to view the article in the Microsoft Knowledge Base:

Q180854 Access Violation in Winlogon with Third-Party Gina.dll

For information about how to contact Symantec, click the appropriate article number below to view the article in the Microsoft Knowledge Base:

Q65416 Hardware and Software Third-Party Vendor Contact List, A-K

Q60781 Hardware and Software Third-Party Vendor Contact List, L-P

Q60782 Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:

Keywords :
Version : winnt:4.0
Platform : winnt
Issue type : kbprb