IBM MQSeries TCP/IP Channels Do Not Start After Applying Service Pack 6

ID: Q249798

The information in this article applies to:

Microsoft Windows NT Server version 4.0 SP6
Microsoft Windows NT Workstation version 4.0 SP6

SYMPTOMS

After you install Service Pack 6 (SP6) on Windows NT 4.0, IBM MQSeries TCP/IP-type channels no longer start. The following error message is listed in the Application log in Event Viewer:

Event ID: 9213
Source: MQSeries
Type: Error
Description:

A communications error for TCP/IP occurred.

An unexpected error occurred in communications.

The return code from the TCP/IP (setsockopt(SO_KEEPALIVE)) call was 10055 (X'2747'). Record these values and tell the systems administrator.

RESOLUTION

To resolve this problem, obtain the latest service pack for Windows NT 4.0. For additional information, please see the following article in the Microsoft Knowledge Base:

Q152734 How to Obtain the Latest Windows NT 4.0 Service Pack

This problem was first corrected in Windows NT 4.0 Service Pack 6a.

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0 Service Pack 6.

MORE INFORMATION

For additional information, visit the following Microsoft Web site:

http://www.microsoft.com/ntserver/nts/downloads/recommended/sp6

Additional query words:

Keywords : kbenv kberrmsg
Version : winnt:4.0 SP6
Platform : winnt
Issue type : kbprb