STOP 0x0000000A While Printing in Windows NT 4.0

ID: Q250439

The information in this article applies to:

Microsoft Windows NT Server version 4.0, Terminal Server Edition

SYMPTOMS

When you try to print from a computer running Windows NT 4.0 or Windows NT 4.0, Terminal Server Edition, you may receive the following blue screen error message:

STOP 0x0000000A (0x00000000, 0x00000002, 0x00000000, 0x80109727)

NOTE: The fourth parameter varies depending on the version of Windows NT you are using, but always reports the Ntoskrnl.exe file.

CAUSE

This issue can occur if the printer .dll files are started twice.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows NT 4.0 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English-language version of this fix should have the following file attributes or later:


   Date      Time     Size       File name    Platform
   ---------------------------------------------------
   12/23/99   3:24p    170,256   gdi32.dll    Intel
   12/20/99   1:04p    331,436   user32.dll   Intel
   1/18/00    8:41p  1,274,768   win32k.sys   Intel
   1/20/99    1:08p    195,856   winsrv.dll   Intel

STATUS

Microsoft has confirmed this to be a problem in Windows NT 4.0.

Additional query words:

Keywords : kberrmsg kbprint ntstop kbbug4.00 kbfix4.00
Version : winnt:4.0
Platform : winnt
Issue type : kbbug