Trust Provider Warning Message When You Attempt to Gain Access to the Windows Update Web Site

ID: Q252829

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows 98
Microsoft Windows 98 Second Edition
Microsoft Windows 95

SYMPTOMS

When you attempt to gain access to the Windows Update Web site, you may receive the following warning message:

Security Warning

Do you want to install and run "C:\Program Files\WindowsUpdate\ident.cab"?

The publisher cannot be determined due to the problems below:

The Trust Provider is unknown or not configured properly.

If you click No, the download operation quits. If you click Yes, the installation proceeds normally.

CAUSE

This behavior occurs because the Imagehlp.dll file is damaged or missing.

RESOLUTION

To resolve this issue, replace the Imagehlp.dll file with a new version using the appropriate steps for your operating system.

NOTE: You must put the Imagehlp.dll file in the C:\Windows\System folder for Windows 95 or Windows 98, or in the C:\Winnt\System32 folder for Windows NT.

Windows 95

Copy the Imagehlp.dll file from another computer running Windows 95 computer with the same version of Microsoft Internet Explorer, or extract a new Imagehlp.dll file from the Internet Explorer download .cab files. For additional information about extracting original files, click the article number below to view the article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

Windows 98

Use the System File Checker to extract the Imagehlp.dll file from the original Windows 98 disks, or from the Internet Explorer installation files if a newer version is installed. For additional information about using the System File Checker tool, click the article number below to view the article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

Windows NT

Copy the Imagehlp.dll file from another computer running Windows NT with the same version of Internet Explorer, or extract a new file from the Internet Explorer download .cab files. For additional information about extracting original files, click the article number below to view the article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

Additional query words: abort aborts

Keywords : kbenv win95 win98 win98se
Version : WINDOWS:95; winnt:4.0
Platform : WINDOWS winnt
Issue type : kbprb