Standby Mode with APM, Mail, & AWFAX May Result in a GP Fault

• Microsoft Windows for Workgroups version 3.11

SYMPTOMS

If you are running Microsoft Mail with Microsoft At Work PC Fax support when your Advanced Power Management computer goes into standby mode, you may receive the following error message:

PROGMAN caused a General Protection Fault in MOUSE.DRV

CAUSE

The above error message can occur when the computer goes into standby mode if all of the following conditions are true:

• Power management is set to Advanced.



• Hardware power management is set to something other than OFF.



• Microsoft Mail and Microsoft At Work PC Fax are running.

STATUS

Microsoft has confirmed this to be a problem in Windows for Workgroups version 3.11. We are researching this problem and will post new information here as it becomes available.

KBCategory: kbtool kbbuglist kbatwork kberrmsg
KBSubcategory: wfw wfwg awfax gpf

Additional query words: 3.11 gp-fault sleep blank program manager

Keywords :
Version : WINDOWS:3.11
Platform : WINDOWS
Issue type :