Receiving Blank Pages or "Bad Error" Err Msg in At Work PC Fax

ID: Q114112

The information in this article applies to:

Microsoft Windows for Workgroups version 3.11

SYMPTOMS

Microsoft At Work PC Fax appears to successfully receive faxes; however, once the transmission is completed, you receive blank pages or a

Bad Error

error message.

CAUSE

Blank pages or the "Bad Error" message occurs when you are using a Class 2 modem and the bit order of the fax is reversed from the order in which Microsoft At Work PC Fax expects it.

You also receive blank pages if you have seperator pages selected in Print Manager.

RESOLUTION

To correct these problems, add the following line to the [COMx] section of the EFAXPUMP.INI file:

PreAnswerCommand=AT+FBOR=0

If this does not correct the problem, restore the line to the following:

PreAnswerCommand=AT+FBOR=1

MORE INFORMATION

"PreAnswerCommand=AT+FBOR=0" allows Microsoft At Work PC Fax to read the bits in the order they are received.

"PreAnswerCommand=AT+FBOR=1" allows Microsoft At Work PC Fax to read the bits in reverse order of how they are received.

Additional query words: 3.11

Keywords :
Version : WINDOWS:3.11
Platform : WINDOWS
Issue type :