PING Causes Reboot If Executed Outside Windows for Workgroups

• Microsoft Windows for Workgroups version 3.11

SYMPTOMS

After you install Microsoft 32-bit TCP/IP and issue a PING.EXE, ARP.EXE, NBTSTAT.EXE, NETSTAT.EXE, or ROUTE.EXE command from a real mode MS-DOS command prompt, one of the following problems occurs:

• The machine reboots
  -or-



• The machine stops responding (locks up)
  -or-



• The system generates an EMM exception error

CAUSE

Because Microsoft TCP/IP-32 is an NDIS3 protocol, the utilities must be run from within Windows for Workgroups while the protocol is loaded.

RESOLUTION

To correctly use the TCP/IP utilities, choose the MS-DOS Prompt icon to open an MS-DOS window within Windows for Workgroups, and then run the utility using its proper syntax. For example, to run the PING command, type the following:

c:\windows>ping 127.0.0.1

Additional query words: 3.11 tcpip tshoot execute

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