Print Manager Displays Error Status with HP LaserJet 4+

• Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

When you print over a Windows for Workgroups (WFW) peer-to-peer network to a computer acting as a print server, only the first page of the spooled print job is printed successfully. Print Manager displays an error status after the first page, and all the remaining pages are stalled. Immediately after the Print Manager error, the mouse pointer flickers erratically.

There is no problem printing from the computer acting as the print server.

CAUSE

When you install the Hewlett-Packard (HP) LaserJet 4 Plus printer driver version 31.v1.50 by running the HP-supplied installation program (HSETUP.EXE), the following files are replaced, edited, or added:

• In the Windows directory:

  AUDIT.LOG
  CONTROL.INI
  DINSTALL.EXE
  DINSTALL.ICO
  DINSTALL.INF
  DINSTALL.RC
  DOSAPP.INI
  HP4PLUS.HLP
  HPLASERJ.GRP
  HPLJPS.INI
  HPPDF4PL.DLL
  HPSW.EXE
  MSACM.INI
  NDISLOG.TXT
  PRINTMAN.EXE
  PRINTMAN.HLP
  PROGMAN.INI
  WIN.INI




• In the Windows\SYSTEM subdirectory:

  COMMCTRL.DLL
  FINSTALL.DLL
  FINSTALL.HLP
  HPLJ4QP.DLL
  HPLJCOMM.DLL
  HPLJVPD.386
  HPPCL5E.DRV
  HPPCL5E.HLP
  HPPCL5E0.HLP
  HPPCL5E1.DLL
  HPPCL5E2.DLL
  HPPCL5E3.DLL
  HPPCL5E4.DLL
  HPPJLMON.DLL
  PADDPAP.WAV
  PCOMMERR.WAV
  PCOVER.WAV
  PERROR.WAV
  PFEED.WAV
  PJAM.WAV
  READMEHP.WRI
  SPEAKER.DRV
  THREED.VBX

RESOLUTION

Workaround 1

Workaround 2

1. Expand the following files from your original Windows for Workgroups disks to the Windows directory:

   PRINTMAN.EXE
   PRINTMAN.HLP




2. Expand the following file from your original Windows for Workgroups disks to the Windows\SYSTEM subdirectory:

   COMMCTRL.DLL

   The Windows for Workgroups 3.11 COMMCTRL.DLL and PRINTMAN.EXE file sizes and dates are listed in the following table:

   
         Filename       Size     Date      3.5"     5.25"
         -------------------------------------------------
         COMMCTRL.DLL   48,112   11/1/93   Disk 2   Disk 2
         PRINTMAN.EXE   71,824   11/1/93   Disk 3   Disk 5 




3. Remove the following entry from the LOAD= line of the WIN.INI file:

   HPSW.EXE




4. Remove the following section and any entries in it from the WIN.INI file:

   [HPQSPOOLER]

MORE INFORMATION

The HP installation program replaces the PRINTMAN.EXE and COMMCTRL.DLL files. The COMMCTRL.DLL file contains internal custom control user interface functions, and is used by File Manager.

Additional query words: printman 3.10 3.11

Keywords :
Version : WINDOWS:3.1,3.11
Platform : WINDOWS
Issue type :