GP Fault in WINHELP.EXE After Starting Microsoft Mail

ID: Q90710

The information in this article applies to:
  • Microsoft Windows for Workgroups versions 3.1, 3.11

SYMPTOMS

WINHELP.EXE may cause a general protection (GP) fault if you perform the following steps:

  1. From Program Manager's Help menu, choose Contents. (Or, start WINHELP.EXE by choosing Help from any Windows-based program.)


  2. Minimize Windows Help.


  3. Start Microsoft Mail by choosing its icon in Program Manager's Main program group.


  4. In the Welcome To Mail dialog box, where you are prompted for a postoffice, press the F1 key.


The GP Fault dialog box should allow you to close WINHELP.EXE and then continue using Windows for Workgroups Mail without crashing your system or causing any further problems.


STATUS

Microsoft has confirmed this to be a problem in Windows for Workgroups version 3.1 and version 3.11.

We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 3.10 3.11 gpf

Keywords :
Version : WINDOWS:3.1,3.11
Platform : WINDOWS
Issue type :


Last Reviewed: October 11, 1999
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