PRB: Hh.exe Causes an Access Violation When Opening .chm Files

ID: Q235062

The information in this article applies to:

Microsoft HTML Help, versions 1.3, 1.1, 1.2, 1.21

SYMPTOMS

When opening any .chm files, an access violation occurs. Reinstalling HTML Help and Internet Explorer does not fix the problem.

CAUSE

The Hhctrl.ocx file is incompatible with version 3.92.017 of the Matrox Productive G100 PCI Dual Monitor video driver.

RESOLUTION

Update the Matrox Productive G100 PCI Dual Monitor video driver to version 3.93.024 or later.

Please see the following Matrox web site:

http://www.matrox.com

REFERENCES

For additional information, please see the following article in the Microsoft Knowledge Base:

Q235405 HTML Help Viewer Causes Access Violation

Additional query words:

Keywords : kbAPI kbHTMLHelp kbHTMLHelp120 kbDSupport kbGrpDSTools kbHTMLHelp121 kbHTMLHelp130
Version : WINDOWS:1.1,1.2,1.21
Platform : WINDOWS
Issue type : kbprb