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SYMPTOMSWindows 3.1 fails to boot and returns to MS-DOS with a "KRNL386: Unable to enter Protected Mode" error message. This usually occurs after switching to the debug version of Windows. CAUSEWindows 3.1 was started with old files left over from an upgraded installation of Windows 3.0 with the Windows 3.0 Software Development Kit (SDK). RESOLUTIONReplace the old files with the correct versions. The files of importance are KRNL386.*, KRNL286.*, GDI.*, and USER.*. The old files are from 1990 and the new files are from 1992. Sort by date, and replace these old files with the correct versions. MORE INFORMATIONIt's generally a good idea to start with a fresh installation of Windows in a clean directory when this problem occurs. This ensures that other obsolete files are cleared from the upgraded 3.0 installation. Additional query words: 3.10 no32bit
Keywords : kb16bitonly |
Last Reviewed: November 4, 1999 © 2000 Microsoft Corporation. All rights reserved. Terms of Use. |