PRB: Access Violation After Shutting Down Server Processes

ID: Q178146

The information in this article applies to:

Microsoft COM Transaction Integrator for CICS and IMS, version 1.0

SYMPTOMS

The following error can occur when you shut down the server processes in Microsoft Transaction Server (MTS), and then try to use a COM Transaction Integrator for CICS and IMS (COMTI) component which was previously installed in an MTS package. Note that the error may also cause abnormal termination of all applications which are running on the Windows NT computer.

This is an intermittent error. When it occurs, you receive an error message similar to the following:

OLEChannelWnd:mtx.exe-Application Error.
The instruction at "0x77e15882" referenced memory at "0x000000b4".
The memory could not be read.

CAUSE

For additional information about the cause of this Windows NT problem, please see the following article in the Microsoft Knowledge Base:

Q147222 Group of Hotfixes for Exchange 5.5 and IIS 4.0

WORKAROUND

Download and install the fix from the following Internet location:

ftp://ftp.microsoft.com/bussys/winnt/winnt-public/fixes/usa/nt40/hotfixes-postsp3/roll-up/

NOTE: The above link is one path; it has been wrapped for readability.

In that directory, consult the Q147222.txt file for a description of the cause of the problem. You should also review the Readme.txt file for instructions on how to install the fix.

Additional query words:

Keywords : kberrmsg CTIAdmin CTIAlpha CTIIntel
Version : WINDOWS:1.0
Platform : WINDOWS
Issue type : kbprb