Getting Help from Microsoft Technical Support

If you have a simple question and need an answer fast

Quickly find answers yourself online

Use Support Online to easily search the Microsoft Knowledge Base and other technical resources for fast, accurate answers. You can also customize the site to control your search. To begin your search, go to Support Online from Microsoft Technical Support.

If your question is urgent and more complex

Telephone Microsoft Product Support Services

Work with a support engineer to solve your issue through the following options.

Standard No-Charge Support — For help during business hours

The amount of no-charge support you will receive may vary depending on which Microsoft Office application or edition of Microsoft Office you have acquired as described below. You can receive Standard No-Charge Support for the products described below via e-mail or via telephone. In the United States, Standard No-Charge telephone support is available from 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, Standard No-Charge telephone support is available from 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays. Toll charges may apply. Please select one of the following for contact information.

Note   Standard No-Charge Support is available for most retail products. Some multiple licenses may be excluded. If your Microsoft product was preinstalled or shipped with your personal computer, you are not eligible for Standard No-Charge Support from Microsoft and must contact your computer manufacturer for support; please refer to the documentation that came with your computer.

Pay-Per-Incident Support — for help after hours or to supplement Standard Support

If you need help after-hours, are not eligible for Standard No-Charge Support, or if you have used up your incidents of Standard No-Charge Support, you can purchase Pay-Per-Incident Support. Pay-Per-Incident support fees are billed to your VISA, MasterCard, or American Express card.

In the United States, Pay-Per-Incident support is available 24 hours a day, 7 days a week, including holidays. Excluding Access, Pay-Per-Incident support for usability issues, including product features, menu commands, and setup, is available for a fee of $35 US per incident by calling (800) 936-5700. Pay-Per-Incident Support for development assistance is available for a fee of $95 US per incident by calling (800) 936-5500. Development assistance includes help with Microsoft Access; components of the Microsoft Office Developer; VBA modules, functions syntax, and demonstrating basic principles when developing for Microsoft Office applications; external database connectivity issues with drivers and technologies that are packaged with Microsoft products; and installation and configuration of server extensions on a Microsoft Windows NT 4.0 (or greater) Server or Microsoft Internet Information Server.

In Canada, the Pay-Per-Incident Support is available from 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays. Pay-Per-Incident Support for usability issues and development assistance for Office applications, including Microsoft Access, is available for a fee of $45 CDN plus applicable taxes per incident by calling (800) 668-7975.

If your question isn't urgent

Send e-mail to a Microsoft Technical Support Engineer

Ideal for questions requiring attached files, submit a question anytime via e-mail and receive a response within one business day. Submit a question at Support Online at Microsoft Technical Support using one of the following options:

Standard No-Charge Web Response

The amount of no-charge support for which you are eligible is described in the Standard No-Charge Support topic.

Pay-Per-Incident Web Response

Submit your usability question for a fee of $35 US. Usability support includes help with product features, menu commands, and setup of Office and Office applications, excluding Access. Submit your development assistance question for a fee of $95 US. Development assistance includes help with Microsoft Access; components of the Microsoft Office Developer; VBA modules, functions syntax, and demonstrating basic principles when developing for Microsoft Office applications; external database connectivity issues with drivers and technologies that are packaged with Microsoft products; and installation and configuration of server extensions on a Microsoft Windows NT 4.0 (or greater) Server or Microsoft Internet Information Server.

For additional support needs

If you need text telephone (TTY/TDD)

Text telephone support is available Monday through Friday, excluding holidays. In the United States, call (425) 635-4948, 6:00 A.M. – 6:00 P.M. Pacific time. In Canada, call (905) 568-9641, 8:00 A.M. – 8:00 P.M. eastern time.

If you need support services for a business

Priority Annual, Priority Plus, and Premier provide a selection of support packages geared for businesses. To learn which account meets your needs, go to Support and Services. Or call (800) 936-3500 for information on accounts for small- to medium-sized businesses and (800) 936-3200 for large, enterprise businesses.

If you need on-site, multivendor, or proprietary product support

Microsoft Certified Solution Providers (MCSPs) and Authorized Support Centers (ASCs) specialize in providing support packages for hardware, network, and software products from both Microsoft and other vendors. For more information about MCSPs, call (800) 765-7768 or visit MCSP. For more information about ASCs, contact your Microsoft account representative, or visit Support and Services.

If you need support outside the United States and Canada

The services and prices listed here are available in the United States and Canada only. Support outside the United Sates and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

Microsoft Technical Support Worldwide

If you are outside the United States and have a question about a Microsoft product, first:

If you cannot find a solution, you can receive information on how to obtain technical support by contacting the Microsoft subsidiary office in your area.

Note   Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please see the options and phone number section at Support Online from Microsoft Technical Support. If there is no Microsoft subsidiary office in your country/region, please contact the establishment from which you obtained your Microsoft product.