This chapter identifies tools that are available in Windows NT to help you troubleshoot problems. It contains information about troubleshooting hardware problems, and how to use information in the Registry to determine why services aren't working correctly. It also contains an example of using information in the Registry for troubleshooting.
Careful record keeping is essential to successful troubleshooting. You should have records of your network layout, cabling, previous problems and their solutions, dates of installation of hardware and software, and so on, all readily accessible.
Many problems can be avoided with routine virus checks. Be sure to check for viruses before installing or upgrading Windows NT on a computer that is already in use.
This chapter identifies other chapters with troubleshooting help; methodology; provides an overview of Windows NT tools; describes hardware problem-solving; and explains how to identify which services or drivers are working.