Microsoft Office 2000 Developer |
Use Support Online to easily search the Microsoft Knowledge Base and other technical resources for fast, accurate answers. You can also customize the site to control your search. To begin your search, go to Support Online from Microsoft Technical Support.
Work with a support engineer to solve your issue through the following options.
The amount of no-charge support you will receive may vary depending on which Microsoft® Office application or edition of Microsoft Office you have acquired as described below. You can receive Standard No-Charge Support for the products described below via e-mail or via telephone. In the United States, Standard No-Charge telephone support is available from 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, Standard No-Charge telephone support is available from 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays. Toll charges may apply. Please select one of the following for contact information.
Note Standard No-Charge Support is available for most retail products. Some multiple licenses may be excluded. If your Microsoft product was preinstalled or shipped with your personal computer, you are not eligible for Standard No-Charge Support from Microsoft and must contact your computer manufacturer for support; please refer to the documentation that came with your computer.
You are eligible for unlimited support at no charge for usability issues, including product features, menu commands, and setup. Additionally, Microsoft offers two no-charge development support incidents for the complete package you acquired. Development assistance includes help with VBA modules, functions, syntax and demonstrating basic principles when developing for Microsoft Office applications; as well as external database connectivity issues with drivers and technologies that are packaged with Microsoft products; and installation and configuration of server extensions on a Microsoft Windows NT® 4.0 (or greater) Server or Microsoft Internet Information Server. You can apply these two no-charge incidents toward support issues with any of the products included in the edition you acquired.
In the United States:
For technical support for this product | Call |
Microsoft Office for Windows® | (425) 635-7056 |
Microsoft Excel for Windows | (425) 635-7070 |
Microsoft Outlook | (425) 635-7031 |
Microsoft PowerPoint | (425) 635-7145 |
Microsoft Word for Windows | (425) 462-9673 |
Microsoft FrontPage | (425) 635-7088 |
Note If you've acquired Microsoft Publisher as part of Office SBE, there is an additional, specialized telephone number. Please check the Publisher topic for more information.
In Canada:
For technical support for this product | Call |
All Microsoft Office applications | (905) 568-2294 |
Microsoft Publisher and Microsoft FrontPage | (905) 568-3503 |
You are eligible for unlimited support at no charge for usability issues, including product features, menu commands, and setup.
Commercial Printers only. For issues specific to printing Publisher files in a commercial printing environment, in the United States and Canada, call (425) 635-3142.
You are eligible for a total of two development support incidents at no charge to be used for all support issues regarding these products.
You are eligible for a total of two development support incidents at no charge to be used for all support issues regarding these products.
Excluding the Access product, you are eligible for unlimited support at no charge for usability issues with any of the products included in the edition you acquired, including product features, menu commands, and setup. Additionally, you will receive a total of four development support incidents at no charge. Development assistance includes help with Microsoft Access; VBA modules, functions, syntax, and demonstrating basic principles when developing for Microsoft Office applications; external database connectivity issues with drivers and technologies that are packaged with Microsoft products; and installation and configuration of server extensions on a Microsoft Windows NT 4.0 (or greater) Server or Microsoft Internet Information Server. You can apply these four no-charge incidents toward support issues with any of the products included in the edition you acquired.
Note If you've acquired Publisher as part of your Office product, there is an additional, specialized telephone number. Please check the Publisher topic for more information.
Excluding the Access product, you are eligible for unlimited support at no charge for usability issues with any of the Office applications included in the edition you acquired, including product features, menu commands, and setup. Additionally, you will receive a total of six development support incidents at no charge. Development assistance includes help with the Access product; components of the Microsoft Office Developer; VBA modules, functions syntax, and demonstrating basic principles when developing for Microsoft Office applications; external database connectivity issues with drivers and technologies that are packaged with Microsoft products; and installation and configuration of server extensions on a Microsoft Windows NT 4.0 (or greater) Server or Microsoft Internet Information Server. You can apply these six no-charge incidents toward support issues with any of the products included in the edition you acquired.
Note If you've acquired Publisher as part of your Office product, there is an additional, specialized telephone number. Please check the Publisher topic for more information.
If you need help after-hours, are not eligible for Standard No-Charge Support, or if you have used up your incidents of Standard No-Charge Support, you can purchase Pay-Per-Incident Support. Pay-Per-Incident support fees are billed to your VISA, MasterCard, or American Express card.
In the United States, Pay-Per-Incident support is available 24 hours a day, 7 days a week, including holidays. Excluding Access, Pay-Per-Incident support for usability issues, including product features, menu commands, and setup, is available for a fee of $35 US per incident by calling (800) 936-5700. Pay-Per-Incident Support for development assistance is available for a fee of $95 US per incident by calling (800) 936-5500. Development assistance includes help with Microsoft Access; components of the Microsoft Office Developer; VBA modules, functions syntax, and demonstrating basic principles when developing for Microsoft Office applications; external database connectivity issues with drivers and technologies that are packaged with Microsoft products; and installation and configuration of server extensions on a Microsoft Windows NT 4.0 (or greater) Server or Microsoft Internet Information Server.
In Canada, the Pay-Per-Incident Support is available from 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays. Pay-Per-Incident Support for usability issues and development assistance for Office applications, including Microsoft Access, is available for a fee of $45 CDN plus applicable taxes per incident by calling (800) 668-7975.
Ideal for questions requiring attached files, submit a question anytime via e-mail and receive a response within one business day. Submit a question at Support Online at Microsoft Technical Support using one of the following options:
The amount of no-charge support for which you are eligible is described in the Standard No-Charge Support topic.
Submit your usability question for a fee of $35 US. Usability support includes help with product features, menu commands, and setup of Office and Office applications, excluding Access. Submit your development assistance question for a fee of $95 US. Development assistance includes help with Microsoft Access; components of the Microsoft Office Developer; VBA modules, functions syntax, and demonstrating basic principles when developing for Microsoft Office applications; external database connectivity issues with drivers and technologies that are packaged with Microsoft products; and installation and configuration of server extensions on a Microsoft Windows NT 4.0 (or greater) Server or Microsoft Internet Information Server.
Text telephone support is available Monday through Friday, excluding holidays. In the United States, call (425) 635-4948, 6:00 A.M. – 6:00 P.M. Pacific time. In Canada, call (905) 568-9641, 8:00 A.M. – 8:00 P.M. eastern time.
Priority Annual, Priority Plus, and Premier provide a selection of support packages geared for businesses. To learn which account meets your needs, go to Support and Services. Or call (800) 936-3500 for information on accounts for small- to medium-sized businesses and (800) 936-3200 for large, enterprise businesses.
Microsoft Certified Solution Providers (MCSPs) and Authorized Support Centers (ASCs) specialize in providing support packages for hardware, network, and software products from both Microsoft and other vendors. For more information about MCSPs, call (800) 765-7768 or visit MCSP. For more information about ASCs, contact your Microsoft account representative, or visit Support and Services.
The services and prices listed here are available in the United States and Canada only. Support outside the United Sates and Canada may vary. Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.
If you are outside the United States and have a question about a Microsoft product, first:
If you cannot find a solution, you can receive information on how to obtain technical support by contacting the Microsoft subsidiary office in your area.
Note Phone numbers for Microsoft Subsidiaries are subject to change. For the most recent listing, please see the options and phone number section at Support Online from Microsoft Technical Support. If there is no Microsoft subsidiary office in your country/region, please contact the establishment from which you obtained your Microsoft product.
Microsoft de Argentina S.A.
Customer Service: (54) (1) 316-4600
Fax: (54) (1) 316-1922
Technical Support:
Phone: (54) (1) 316-4664
Microsoft Pty. Ltd.
Products and Services: 13 20 58
Fax: (61) (02) 9870-2285
Sales Information Centre: (61) (02) 9870-2100
Internet: www.microsoft.com.au/Australia
Technical Support:
Phone: (61) (02) 9870-2131
Fax: (61) (02) 9805 0519
Microsoft Ges.m.b.H.
Phone: (+43) 1 610 64 -0
Fax: (+43) 1 610 64 -200
Information: 0660-6520
Prices, updates, etc.: 0660-6520
Standard Support:
Installation and Handling: 01 50222-2255
General information about Support Network in Central Europe:
Fax: 01805-251191
Microsoft NV
Phone: +32-2-730 39 11
Fax: +32-2-726 96 09
Microsoft Support Network Info. Center: 0800 18307
TechNet Subscription: +353 1 703 8738
MSDN Subscription: +353 1 708 8690
Microsoft Information Center: +32-2-481 52 52
Bulletin Board: +32-2-726 85 45 (14400/1200/2400/9600 baud, 8N1, ANSI)
Technical Support:
+32-2-513 32 74 (Dutch speaking)
+32-2-502 34 32 (English speaking)
+32-2-513 22 68 (French speaking)
Internet: www.microsoft.com/benelux/support
Microsoft Informatica Ltda.
Phone: (55) (11) 5514 –7100
Fax: (55) (11) 5514 - 7106/5514-7107
Customer Support: (55) (11) 822-5764
Customer Services Fax: (55) (11) 822-6227
Technical Support:
Phone: (55) (11) 5506-8087
Fax: (55) (11) 5506-7621
Automatic Fax: (55) (11) 5506-8506
Technical Support Bulletin Board Service: (55) (11) 5506-1234
Microsoft Canada Co.
Head Office Phone: 1 (905) 568-0434
Customer Information Centre: 1 (800) 563-9048
Technical Support:
Desktop Systems including Microsoft Windows 95: (905) 568-4494
Microsoft Office and Office Components: (905) 568-2294
Other Standard Technical Support: (905) 568-3503
Priority Support Information: (800) 668-7975
Text Telephone (TTY/TDD): (905) 568-9641
Technical Support Bulletin Board Service: (905) 507-3022
Microsoft Caribbean, Inc.
Phone: (809) 273-3600
Fax: (809) 273-3636
Customer Service: (800) 297 5982 for area codes 787 and 809 only
Customer Service e-mail: msccatus@microsoft.com
Technical Support:
Phone: (408) 953 8086
E-mail: mscarsup@microsoft.com
Customer Service: (506) 298 2000
Customer Service e-mail: msccatus@microsoft.com
Technical Support:
Phone: (506) 298 2020
E-mail: mscasup@microsoft.com
Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190
Customer Service: 56-2-800-330600
Technical Support:
Personal Operating System and Applications:
Phone: 56-2-330-6222
Fax: 56-2-341-1439
Microsoft (China) Co. Ltd
Phone: 011-86-21-64691166; 011-86-21-64691188
Fax: 011-86-21 64691188 Ext. 6988
Microsoft Colombia
Phone: (571) 618 2245
Fax: (571) 618 2269
Technical Support:
Línea de Respuesta Microsoft
Phone: (571) 523 0022
Fax: (571) 523 1220
Voice Mail: (571) 503 4216
Microsoft Hrvatska d.o.o.
Phone: (+385) (1) 304 555
Fax: (+385) (1) 335 051
Technical Support:
Please, contact the subsidiary.
Microsoft s.r.o.
Phone (+42) (2) 611 97 111
Fax: (+42) (2) 611 97 100
Technical Support:
(+420) (2) 2150 3222
Microsoft Denmark
Phone: (45) 44 89 01 00
Fax: (45) 44 68 55 10
Technical Support:
Phone: (45) 44 89 01 11
Microsoft Sales Support: (45) 44 89 01 90
Microsoft MSDL (BBS): (45) 44 66 90 46
Microsoft Middle East
Phone: (971) 4 513 888
Fax: (971) 4 527 444
Customer Service Center:
(Version upgrade / TechNet and MSDN subscription)
Phone: (971) (4) 655 082
Fax: (971) (4) 655 097
Technical Support:
Personal Operating Systems and Desktop Applications only:
Phone: (971) (4) 524 488
Fax: (971) (4) 524 495
E-mail: mts@emirates.net.ae
Priority Support Information: (971) (4) 555 752
Corporation Microsoft del Ecuador S.A.
Phone: (593) 2 460-447, (593) (2) 460-451
Customer Service: (593) (2) 460-453, (593) (2) 460-458
Technical Support:
Phone: (593) (2) 463-094
Microsoft Egypt
Phone: +202-594 2445
Fax: +202-594 2194
Technical Support:
Personal Operating Systems and Desktop Applications only:
Phone: (202) 261 3991 / 6
Fax: (202) 403 2718
Technical Support:
Phone: (+372) 650 49 99
Microsoft OY
Phone: +358-(0) 9-525 501
Fax: +358-(0) 9-878 8770
Technical Support:
Phone: +358-(0) 9-525 502 5026
Standard +358 (0) 9-525-502-500
Priority: +358 (0) 9-525-502-20
Premier: +358 (0) 9-525-502-03
Microsoft MSDL: +358-(0) 9-878 77 99
(Information in Swedish and English): +358 (0) 9-455-03-66
Microsoft France
Phone: (33) 01 69-86-46-46
Fax: (33) 01 64-46-06-60
Telex: MSPARIS 604322
Technical Support:
Phone: (33) 01-69-86-10-20
Fax: (33) (01) 69-28-00-28
Microsoft GmbH
Phone: 089/3176-0
Fax: 089/3176-1000
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 08105-25-1199
Internet: www.microsoft.com/germany
Standard Support:
Installation and Handling: 01805/67 22 55
General information about Microsoft support in Central Europe:
Fax: 1805-25-1191
Microsoft Hellas, S.A.
Phone: (30) (1) 6806-775 through (30)(1) 6806-779
Fax: (30) (1) 6806-780
Technical Support:
Phone: (30) (1) 9247-030
Fax: (30) (1) 9215-363
Microsoft Hong Kong SAR, PRC Limited
Fax: (852) 2560-2217
Technical Support:
Phone: (852) 2804-4222
Faxback Service: (852) 2535-9293
Microsoft Club Hotline: (852) 2804-4277
Microsoft Hungary
Microsoft Magyarország Kft.
Phone: +36 (1) 327-2800
Fax: +36 (1) 327-2899
Technical Support:
+36 (1) 267-4636 (2MSINFO)
Microsoft Indonesia - Jakarta
Technical Support:
Phone: 62 21 570 42 54
Fax: 62 21 520 81 22
Microsoft Israel Ltd.
Phone: 972-3-613-0833
Fax: 972-3-613-0834
Microsoft Spa
Phone: (39) (2) 7039-21
Fax: (39) (2) 7039-2020
Microsoft Rome Office:
Phone: (39) (6) 5095-01
Fax: (39) (6) 5095-0600
Microsoft by Fax (Fax-on-demand service): (39) (2) 70-398-888
Customer Service (New product info, product literature): (39) (2) 70-398-398
Dealer Support (Customer Service for resellers only): (39) (2) 70-398-388
Microsoft Consulting Service: (39) (2) 7039-21
Technical Support
Phone: (39) (2) 70-398-398
Microsoft Company Ltd.
Customer Service:
Phone: (81) (48) 226-5500
Fax: (81) (48) 226-5511
Channel Marketing Information Center:
(Presales Product Support)
Tokyo Phone: (81) (3) 5454-2300
Osaka Phone: (81) (6) 245-6995
Technical Support:
Standard Support: (81) (424) 41-8700
Technical Support options/Support Contract:
Phone: 0120-37-0196 (toll free domestic only)
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Customer Service: 080-022-7337 (toll free domestic only)
Technical Support:
Office: (82) (2) 508-0040
Windows: (82) (2) 563-0054
Developer: (82) (2) 566-0071
Support Sales: (82) (2) 531-4544
Microsoft Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support:
Phone: (214) 714-9100
Internet: www.microsoft.com/latam/soporte
Microsoft NV
Phone: +32-2-730 39 11
Microsoft Support Network Info. Center +31-800-9977-57
TechNet Subscription: +353-1-703 8738
MSDN Subscription: +353-1-708-8690
Microsoft Information Center: +32-2-481 52 52
Bulletin Board: +32-2-726 85 45 (1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
+32-2-513 32 74 (Dutch speaking)
+32-2-502 34 32 (English speaking)
+32-2-513 22 68 (French speaking)
Internet: www.microsoft.com/benelux/support
Microsoft (Malaysia) Sdn Bhd:
Phone: (60-3) 793-9595
Fax: (60-3) 791-6080
Microsoft México, S.A. de C.V.
Atencion a Distribuidores: 267-2110
Atencion a Clientes: 265-3380
Technical Support
Sistemas Operativos y Applicaciones de Escritorio: 265-3399
de Servidores y Herramientas de Desarrollo: 267-2190
Microsoft BBS 628-6200/02 MSMEXICO sin password
Microsoft Afrique Du Nord
Phone: (212) 2 47 10 72
Fax: (212) 2 47 10 86
Microsoft BV
Phone: 023-5689189
Customer Service: 023-5677700
Microsoft Support Network Info Centre: 0800 099 7757
TechNet Subscription: 0800 022 6801
MSDN Subscription: 0800 022 7261
Bulletin Board: 023-5634221 (1200/2400/9600/14400bd, 8N1, ANSI)
Technical Support:
023-5677877 (Dutch speaking)
023-5677853 (English speaking)
Internet: www.microsoft.com/benelux/support
Microsoft New Zealand Ltd
Phone: 64 (9) 357-5800
Fax: 64 (9) 358-3726
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 307-0516 and 357-5577
Microsoft Norway AS
Phone: +(47) 22 02 25 00
Fax: +(47) 22 95 06 64
Technical Support:
Standard: +(47) 22 02 25 50
Priority: + (47) 22 02 25 45
Premier: + (47) 22 02 25 46
Microsoft Sales Support: +(47) 22 02 25 80
Microsoft MSDL: +(47) 22 18 22 09
Customer Service: (506) 298 2000
Customer Service E-mail: msccatus@microsoft.com
Technical Support:
Phone: (506) 298 2020
E-mail: mscasup@microsoft.com
Centro de Servicio al Cliente
Central de Informacion (51) (1) 242-5980
Fax: (51) (1) 447 8591
Technical Support
Central de Soporte: (51) (1) 422- 4116
Fax: (51) (1) 221 9052
Microsoft Philippines
Phone: 632 811 0062
Technical Support:
Phone: 632 892 2295/2495 and 632 813-2494
Fax: 632 813 2493
Microsoft Sp. z o.o.
Phone: +(48-22) 661-54-00
Fax: +(48-22) 661-54-34
Information Service: +(48-22) 865-99-33
Technical Support:
Phone: +(48-22) 865-99-66
Microsoft Portugal MSFT, Lda.
Phone: (351) 1 4409200
Fax: (351) 1 4412101
Technical Support:
Standard Support: (351) 1 4409280/1/2/3
Fax: (351) 1 4411655
Customer Service: (800)297 5982 for area codes 787 & 809 only
Customer Service E-mail: msccatus@microsoft.com
Technical Support:
Phone: (408) 953 8086
E-Mail: mscarsup@microsoft.com
Republic of Ireland
See United Kingdom
Microsoft s.r.l.
Phone: (+40) (1) 222 90 16
Fax: (+40) (1) 222 90 12
Technical Support:
Phone: (+40) (1) 312 09 48
Microsoft Z.A.O.
Microsoft Information Center: (095) 916 7171
Russia: 125252
Moscow: Postbox 70
Technical Support:
Moscow: (095) 745-54-45
St.-Petersburg: (812) 118-36-36
Novosibirsk: (3832) 119-019
Internet: www.microsoft.com/rus
Microsoft Saudi Arabia
Phone: +966-1-488-1165
Fax: +966-1-488-1576
Technical Support:
(Personal Operating System and Desktop Applications only):
Phone: +800-124-0500 (toll free within Saudi Arabia)
Fax: +966-1-474-0576
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer Services:
Phone: (65) 324-5255
Fax: (65) 324-6181
Technical Support:
Phone: (65) 378-3600
Fax: (65) 378-3662
Microsoft d.o.o.
Phone: (+386) (61) 1800 8-00
Fax: (+386) (61) 1800 822
Technical Support:
(+386) (61) 185 3449
Microsoft Slovakia s.r.o.
Phone (+421) (7) 37 63 02
Fax: (+421) (7) 37 66 71
Technical Support:
Phone: (+421) (7) 531 20 83
Microsoft South Africa
Phone: (27) 11 445 0000
Fax: (27) 11 445 0046
Technical Support:
(Toll Free): 0 802 11 11 04
(Toll): (27) 11 445 0000
Fax: (+27) 11 445-0343
Microsoft Iberica SRL
Inside Spain:
Phone: 902 197 198
Fax: (34) (1) 803 8310
Customer Service: 902 197 198
Fax Back telephone: 902 197 198
Technical Support:
Phone: 902 197 198
Outside Spain
Phone: (34) (1) 375 40 04
Fax: (34) (1) 803 8310
Customer Service: (34) (1) 375 40 04
Fax Back telephone: (34) (1) 375 40 04
Technical Support:
Phone: (34) (1) 375 40 04
Microsoft AB
Phone: +46-(0)8-752 56 00
Fax: +46-(0)8-750 51 58
Technical Support:
Standard: +46-(0) 8- 752 09 29
Priority: +46-(0) 8 751 09 80
Premier: +46-(0) 8 632 57 01
Sales Support: +46-(0) 8- 752 56 30
Microsoft MSDL: +46-(0) 8-750 47 42
Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Customer Service: 0848-858-868
Documentation:
Phone: 0800-55-59-00
Fax: 01 311-72-27, Microsoft Info-Service, Postfach, 8001 Zürich
Standard Technical Support:
Installation and Handling: 0848-80-2255 (German speaking)
Standard Technical Support: 022-738 96 88 (French speaking)
General information about Microsoft Support in Central Europe:
Phone: 0848-80-2330
Internet: www.microsoft.com/switzerland
Microsoft Taiwan Corp.
Phone: (886) 2-2504-3122
Fax: (886) 2-2504-3121
Technical Support:
(882) 2-2509-9501
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Technical Support:
Phone: (662) 613-7208 through 11
Fax: (662) 613-7198
Microsoft Turkey
Phone: 90 (212) 258 59 98
Fax: 90 (212) 258 59 54
Support Hotline:
Phone: 90 (212) 258 96 66
Fax: 90 (212) 258 95 99
Bulletin Board Service: 90 (212) 227 93 90
Microsoft Limited
Phone: (0870) 60 10 100
Fax: (0870) 60 20 100
Microsoft KeyData (BBS): (0870) 50 30 200 (up to 28.8Kbaud, n, 8, 1)
Microsoft KeyFax Faxback Information Service: (0870) 50 30 100
Pre-Sales Information: Microsoft Connection (0345) 00 2000
Technical Support:
Desktop Applications, Home Products, Desktop Systems and hardware: 0870 50 10 100
Developer Products: 0870 50 10 200
Business Systems: 0870 50 10 300
From Ireland: 706 5353
Minicom Line 0870 50 30 400
Technical Support:
Phone: (598) (2) 774934
Fax: (598) (2) 774935
Corporation MS 90 de Venezuela S.A.
Phone: (582) 265-9922
Fax: (582) 265-0863
Technical Support:
Phone: (582) 993-6755