Getting Answers to Your Technical Questions

You can find late-breaking updates and technical information in the Readme Help files that came with your product disks or compact disc. If you have a technical question about Windows 98 that is not answered in Help, Microsoft offers additional support and services ranging from self-help tools to direct assistance with a Microsoft Technical Support Engineer.

The services and prices listed here are available in the United States and Canada only. Support services may vary outside the United States and Canada. For more information on support in other locations, contact your local Microsoft subsidiary.

Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

Self Help Resources

• Microsoft Download Service (MSDL) provides direct modem access to Microsoft's electronic technical library, which contains sample programs, device drivers, patches, software updates, and programming aids. The service is available 24 hours a day, 365 days a year. In the United States, dial (425) 936-6735. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit. In Canada, dial (905) 507-3022. Connect information: 1200 to 28800 baud, no parity, 8 data bits, and 1 stop bit.

Direct Assistance

Contact a Microsoft Technical Support Engineer.

Standard No-Charge Support

Microsoft offers 90 days of Standard No-Charge Support for retail versions of Microsoft Windows 98, including questions regarding Personal Web Server, beginning with the first time you contact a technical engineer. Toll charges may apply.

• In the United States, call (425) 635-7222, 6:00 A.M. to 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.
• In Canada, call (905) 568-4494, 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays.

If your Microsoft product was preinstalled or distributed with your personal computer, the personal computer manufacturer is responsible for providing your product support. For support, contact the manufacturer or source from which you obtained your Microsoft product.

Pay-Per-Incident Support

If you require support after normal business hours, or if your 90 days of Standard No-Charge Support for Windows 98 and Personal Web Server have expired, you can purchase Pay-Per-Incident Support as follows:

• In the United States, for a fee of $35 (US) per incident, please call (800) 936-5700, 24 hours a day, 365 days a year.
• In Canada, for a fee of $45 (CDN) plus tax per incident, please call (800) 668-7975, 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday, excluding holidays.

Support fees for the (800) calls will be billed to your VISA, MasterCard, or American Express card. Support fees for the (900) calls will appear on your telephone bill.

In the United States and Canada, you can also submit your Standard No-Charge Support or Pay-Per-Incident Support questions through the Internet with Web Response. For more details, go to Technical Support Online at http://support.microsoft.com/support/.

Microsoft Text Telephone (TT/TDD) services are available for people who are deaf or hard-of-hearing. Using a TT/TDD modem, dial (425) 635-4948, between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday. In Canada, dial (905) 568-9641, 8:00 A.M. to 8:00 P.M. eastern time, Monday through Friday.

For more information about the accessibility of Microsoft products and services for the deaf or hard-of-hearing, see Appendix H, "Accessibility."