Troubleshooting Security

To make it easy for customers to contact Microsoft with any potential security issues, an e-mail address has been created: secure@microsoft.com. Please use this address to report security issues with a Microsoft product. Microsoft product teams respond to security issues you bring to their attention.

No Windows or Network logon dialog box appears at startup.

When you start Windows 98, you might not receive a Windows or a Network logon dialog box, or you might receive one of the following error messages:

No network provider accepted the given network path.

The operation being requested was not performed because the user has not logged on to the network. The specified service does not exist.

Another symptom of this problem is the absence of the Change Passwords tab in the Passwords Properties dialog box.

This problem occurs if any of the following conditions are true:

• The primary network logon field is not set correctly.
• The following entry appears in the HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Network\Real Mode Net registry key:

  AutoLogon=<x>
  

  where <x> is a number.

• You are logging on to a Novell NetWare network, and the server you log on to is running multiple frame types.
• You are logging on to a Microsoft or NetWare network, and you have cached your network password.
• The network adapter is improperly configured.

Find Fast does not index password-protected files.

Because password-protected files are encrypted, they cannot be indexed. Find Fast does not index password-protected documents because they are not searchable files. Any references to file properties or content will not be addressed in the index. The behavior of Find Fast is, by design, to uphold the security and protection of your documents.

File and Printer Sharing for Microsoft Networks is unavailable.

When you use the right mouse button to click a drive, folder, or printer, there may be no Sharing command on the menu that appears even though File and Printer Sharing for Microsoft Networks is installed. The cause may be that Nwserver.vxd is loading even though File and Printer Sharing for NetWare Networks is not installed in network properties. If this service is installed and you do not use NetWare networks, you need to remove the Microsoft Client for NetWare Networks by clicking Network in Control Panel, clicking Client for NetWare Networks, and then clicking Remove. Click OK, and then restart your computer when you are prompted.

The user list with user-level security is incomplete.

Your Windows 98 system is configured for user-level security with a Windows NT system as the security provider, but when you try to add a user in a shared folder’s properties, you may not see a full list of users. Or some users on the network who do not have an account in the user list from the security provider may be able to gain access to your shared Windows 98 computer.

This problem can occur when the security provider is a Windows NT Workstation that is a member of a Windows NT domain. The user list in the Add Users dialog box is the list of local user accounts defined on the Windows NT Workstation, but access to the Windows 98 computer is controlled by the accounts in the Windows NT domain.

Use the list of user and group accounts from the Windows NT domain. To do so, specify the name of the domain instead of the Windows NT Workstation on the Access Control tab of the Network option in Control Panel.

The selected security provider cannot be found.

When you select user-level security and enter the name of a server to use as a security provider, you may receive the following error message:

Window could not find the specified security provider
on the network. Do you wish to use the name you typed anyway?

This error message can occur for any of the following reasons:

• You specified an incorrect server name.
• The server type does not match the services selected for file and printer sharing. For example, you specified a NetWare server but File and Printer Sharing for Microsoft Networks is installed.
• The server is not operational.
• The network has not been started.
• You are not logged on to the Microsoft LAN Manager or the Windows NT domain.

To resolve this problem

1. Verify that the server name you entered is correct.
2. Verify that the server type you specified matches the network services you are running. For example, if you are running File and Printer Sharing for NetWare Networks, make sure to specify a NetWare server.
3. Verify that the server is operational.
4. After you verify the previous items, if the network has not been started, restart the computer.

No logon servers are available.

When you attempt to connect to a share on a Windows 98 computer that is using a Microsoft Windows NT domain to provide user-level security, you may receive the following error message:

There are currently no logon servers available to 
service the logon request.

This problem may occur regardless of which users have been given access to the share you are connecting to and which access rights each user has been given. It does not occur when the Windows 98 computer you are connecting to is configured for share-level security.

This problem can occur when your user account is configured so that you can log on only to certain computers in the domain. If your user account is configured in this manner and the Windows 98 computer you are attempting to connect to is not one of the specified computers, you are unable to connect to resources on that computer.

To work around the problem, configure the Windows 98 computer you are attempting to connect to for share-level security.

To configure Windows 98 for share-level security

1. In Control Panel, double-click Network, and then click the Access Control tab.
2. Click Share-level access control, and then click OK.
3. Restart the computer when prompted.

Note

After you change the type of access control a computer is using, any resources that were shared on that computer are no longer shared. You must share resources again to allow other people access to them.

Additional Resources