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Troubleshooting the Program Guide

There are steps you can take if you cannot connect to the Electronic Program Guide (EPG).

To connect to the Electronic Program Guide

  1. In the Internet Explorer 4 browsing software, click the View menu and select Internet Options. Click the Security tab. In the Zone list, click Trusted sites zone.
  2. Click Add Sites. Type http://*.microsoft.com in the Add this Web site to the zone text box.
  3. Click Add to add it to the Web site.

    Note

    Make sure there is no check mark in Require server verification (https: for all sites in this zone).

  4. Click OK.
  5. Set the security level for this zone as Low.
  6. Try to connect again.
Program Guide Web Page

If the previously mentioned troubleshooting does not work, try the following steps.

Connect to http://webtv.microsoft.com for more information.

Troubleshooting Microsoft WebTV for Windows 98

The following list should help you answer some of the more common questions from customers about Microsoft WebTV for Windows 98.

I cannot get your TV software to work with my video card.

There are many TV tuner cards available in the market including STB TV PCI, IX-Micro Turbo TV, or the ATI All-in-Wonder VGA Card. At this time it is recommended that the ATI All-in-Wonder and ATI All-in-Wonder Pro Cards are used for WebTV.

The drivers in Microsoft WebTV for Windows 98 are written specifically for the chip sets in the two ATI cards. Customers using other cards should be able to use the software that ships with their TV tuner card. They will not, however, be able to use Microsoft WebTV for Windows 98.

I get a "WebTV for Windows could not find the necessary hardware" error.

Often times this error means that the drivers between your sound card and the ATI card are not "binding" together.

Make sure your devices are listed in Device Manager. If they are not, run Add New Hardware from the Control Panel.

Nothing happens.

"I have WebTV for Windows 98 installed with an ATI All-In-Wonder Pro video card. The ATI Movie Player will find the channels but WebTV for Windows 98 does nothing. I click on Start Scan and it just sits there. I clicked on Start Scan for every channel and after I got to channel 99 it gave me a broadcast error."

Or, "I downloaded the Program Guide from my cable TV provider and it says ‘Loader running may take approximately 10 minutes.’ I let that stand for about one hour and it did nothing."

Make sure the end-user did not install the release version of Windows 98 over a beta version. Make sure all the ATI drivers are present in the Sound Video and Game Controllers section of Device Manager. It should list the following:

If these devices are not listed, run Add New Hardware in Control Panel.