Microsoft Site Server 3.0 Commerce Edition services can produce a large number of Microsoft Windows NT events. Solving the problems pinpointed by these event notifications can be difficult. This document can help alleviate these difficulties by providing a partial list of many service events along with actions that may help solve the problems.
Use Microsoft Event Viewer to monitor system events.
Events are grouped by service and listed in order of message identifier.
Each entry begins with the message identifier, followed by the event message string. The next line identifies the type of the event: Success, Informational, Warning, or Error.
Finally, possible remedies are provided under Recommended Action. Some events do not require administrator action.
The percentage (%) characters in the event message strings are placeholders for message variables. In actual event messages, these will be replaced by specific values or information.
The following list enumerates the static store events for the LDAP service.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Ensure that %systemroot%\system32\inetsrv\storedb.dll is present, current, and valid. Reinstalling Microsoft® Site Server 3.0 may be the easiest way to do this.
Type: Informational
Recommended Action:
No action is required.
Type: Error
Recommended Action:
The system is low on memory. Close other applications on this server and try again. If this error occurs frequently, add memory to the computer running the LDAP Service.
Type: Error
Recommended Action:
The system is low on memory. Close other applications on this server and try again. If this error occurs frequently, add memory to the computer running the LDAP Service.
Type: Error
Recommended Action:
Ensure that both Named Pipes and TCP/IP connectivity is configured and working between the server computer running the LDAP Service and the server computer running Microsoft® SQL Server™ named in the error. Make sure server name, database name, login, and password information are correct. Make sure SQL Server is running.
Type: Warning
Recommended Action:
LDAP server has requested more than the configured maximum number of connections 100 times. This may not be a problem if the administrator is intentionally throttling LDAP connections to SQL Server. The administrator can change this default by going to the LDAP Control Panel, Directory Properties Page, selecting the appropriate SQL db, then choosing Edit.
Type: Warning
Recommended Action:
This is an informational error that indicates a problem of some kind in completing a SQL Server operation. Note these errors and report them to Microsoft Technical Support if the overall system performance is questionable.
Type: Error
Recommended Action:
Validate the state of the named Relative Distinguished Name (RDN).
Type: Informational
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Validate the state of the container to be partitioned. Restart partitioning sequence after validating db state and parameters.
Type: Error
Recommended Action:
The computer running the LDAP Service supports a maximum of 255 namespaces and 255 value partitions. Exceeding either of these limits will result in this error.
Type: Warning
Recommended Action:
If namespace partition root objects appear to be inconsistent, run the modify operation again.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
If SQL Server is freshly installed, reinstall it with the appropriate code page. If data loss is an issue, contact Microsoft Technical Support.
Type: Error
Recommended Action:
Verify that setupstr.dll is present and registered.
Type: Error
Recommended Action:
Verify target database is valid, stable, and empty. Verify target SQL Server computer is configured with both Named Pipes and TCP/IP connectivity.
Type: Error
Recommended Action:
Verify that dscomobj.dll exists and is current and valid. The easiest way to do this is to refresh the installation.
Type: Error
Recommended Action:
The named dll should be validated and reinstalled, if necessary.
Type: Error
Recommended Action:
Validate the state of target container. Validate the state of partition target databases. Restart the partitioning sequence, if necessary.
Type: Warning
Recommended Action:
No action is required..
Type: Warning
Recommended Action:
Create the container before trying to partition it.
Type: Warning
Recommended Action:
Target an empty container.
Type: Warning
Recommended Action:
Target a container that has not already been partitioned.
Type: Error
Recommended Action:
Consult documentation or contact support, as needed.
Type: Error
Recommended Action:
Consult documentation or contact support, as needed.
Type: Error
Recommended Action:
Consult documentation or contact support, as needed.
Type: Error
Recommended Action:
Consult documentation or contact support, as needed.
Type: Error
Recommended Action:
The most likely cause of this error is an attempt to configure more value partition databases than were specified in the initial partitioning configuration. Validate the scripts being used for partitioning setup.
Type: Error
Recommended Action:
Verify the parameters being passed to the AddDbServer interface and target database state, and check the event log for SQL Server errors.
Type: Error
Recommended Action:
Verify the parameters being passed to the AddDbServer interface and administrative interface call sequence.
The Authentication Service validates user passwords against the Membership Directory passwords, creates security contexts for access control, and maps groups in the Membership Directory to groups in the Windows NT Server directory database.
Type: Informational
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
No action is required.
Type: Error
Recommended Action:
This event is never logged.
Type: Warning
Recommended Action:
Check whether the computer running the LDAP Service is up and can be contacted.
Type: Informational
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
If this computer is a Backup Domain Controller, make sure that this group exists on the Primary Domain Controller. Refer to the P&M Operations Guide for more information.
Type: Error
Recommended Action:
This error is never logged.
Type: Error
Recommended Action:
Check the Authentication service account.
Type: Error
Recommended Action:
Check the computer running the LDAP Service.
Type: Error
Recommended Action:
The computer running the LDAP Service may be overloaded.
Type: Informational
Recommended Action:
No action is required.
Type: Error
Recommended Action:
The Authentication service computer may need more RAM.
Type: Error
Recommended Action:
The Authentication service computer may need more RAM.
Type: Warning
Recommended Action:
If this server is one of multiple servers using the same DNS name, then one or more of the servers may have an incorrect Shared Authentication Key.
Type: Warning
Recommended Action:
If this server is one of multiple servers using the same DNS name, then one or more of the servers may not be time-synchronized with each other.
Type: Warning
Recommended Action:
Make sure that the account exists and that the password specified is correct. If this computer is a Backup Domain Controller, make sure that this account exists on the Primary Domain Controller. Refer to the P&M Operations Guide for more information.
This service provides a Lightweight Directory Access Protocol (LDAP) interface for industry standard, platform-independent access to the Membership Directory.
Type: Error
Recommended Action:
Acquire a release version of the product.
Type: Error
Recommended Action:
Make sure the proper certification is installed correctly.
Type: Error
Recommended Action:
Increase memory.
Type: Error
Recommended Action:
Increase the maximum number of dynamic objects allowed.
Type: Error
Recommended Action:
Check the Windows NT Server configuration and restart the computer.
Type: Error
Recommended Action:
Check the TCP/IP configuration.
Type: Warning
Recommended Action:
Increase the available connections on the General tab of the LDAP Properties dialog box in MMC.
Type: Error
Recommended Action:
No action is required. None.
Type: Error
Recommended Action:
Validate TCP/IP configuration and connectivity.
Type: Error
Recommended Action:
None.
Type: Error
Recommended Action:
Refresh the installation of the LDAP Service.
Type: Error
Recommended Action:
Refresh the installation of the LDAP Service.
Type: Error
Recommended Action:
No action is required.
Type: Warning
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
No action is required.
Type: Informational
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Try to start the service after 120 seconds.
Type: Error
Recommended Action:
Verify configuration. Consult other log entries. Refresh the installation.
Type: Error
Recommended Action:
Contact Microsoft Technical Support.
Type: Error
Recommended Action:
The recommended action is message-dependent.
Type: Error
Recommended Action:
Verify configuration.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
The following list enumerates the administration events for the LDAP service.
Type: Error
Recommended Action:
Verify configuration. Check the LDAP property page.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Check the LDAP property page.
Type: Error
Recommended Action:
Change the port number to 389 or any other valid port number above 100.
Type: Error
Recommended Action:
Verify the IP address.
Type: Error
Recommended Action:
Reinstall Winsock.
Type: Error
Recommended Action:
Check TCP/IP configuration, DNS configuration, and target host name.
Type: Error
Recommended Action:
Validate the referenced parameter.
Type: Error
Recommended Action:
Consult the documentation.
Type: Error
Recommended Action:
Re-set the database types on the Root Database tab and Directory Properties tab of the LDAP Properties dialog box in MMC.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Recheck the server instance.
Type: Warning
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Warning
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Check connectivity and network configuration.
Type: Error
Recommended Action:
Check connectivity and network configuration.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Recheck the server instance.
This service constructs bulk direct mailings using templates and information from the Membership Directory and is capable of updating user data in the Membership Directory.
Type: Success
Recommended Action:
No action is required.
Type: Success
Recommended Action:
No action is required.
Type: Success
Recommended Action:
No action is required.
Type: Success
Recommended Action:
No action is required.
Type: Success
Recommended Action:
No action is required.
Type: Success
Recommended Action:
No action is required.
Type: Success
Recommended Action:
No action is required.
Type: Warning
Recommended Action:
Free up some space on the volume (disk) by deleting files.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Delete or restart the package in the error state of the same name (“%1”).
Type: Error
Recommended Action:
Check authentication methods and ACL settings on Direct Mail ISAPIs, i.e., TMCPMSG.DLL, TMMSGIIS.DLL.
Type: Error
Recommended Action:
Check the integrity of the network connection between the List Builder and the Message Builder.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Check directory server, DataStore (DS) account/password, and network connectivity between message builder and directory server.
Type: Error
Recommended Action:
Check the status of the computer running the SMTP Service, and network connectivity between Message Builder and the computer running the SMTP Service.
Type: Error
Recommended Action:
Check the computer running the SMTP service and network connectivity between Message Builder and the computer running the SMTP service. This message will never be seen, because POP3 support was disabled in the product.
Type: Error
Recommended Action:
Check the operating status of the web server and DS and the network connectivity between each.
Type: Error
Recommended Action:
Check to see whether the transaction log file system is full.
Type: Error
Recommended Action:
Check to see whether the transaction log file system is full.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Check to see if the Message Builder service is installed.
Type: Informational
Recommended Action:
No action is required.
Type: Error
Recommended Action:
For “%4 messages failed due to errors in retrieving or processing template” and “%5 messages failed due to errors in retrieving attachments,” check the status of the web server, the existence and security of the specified URL, and check the Direct Mail log file for the specific error code.
Check the specified Direct Mail log file for additional error information.
Type: Informational
Recommended Action:
No action is required.
Type: Error
Recommended Action:
For “%4 messages failed due to errors in retrieving or processing template” and “%5 messages failed due to errors in retrieving attachments,” check the status of the web server, the existence and security of the specified URL, and check the Direct Mail log file for the specific error code.
Check the specified Direct Mail log file for additional error info.
Type: Informational
Recommended Action:
No action is required.
Type: Error
Recommended Action:
For “%4 messages failed due to errors in retrieving or processing template” and “%5 messages failed due to errors in retrieving attachments,” check the status of the web server, the existence and security of the specified URL, and check the Direct Mail log file for the specific error code.
Check the specified Direct Mail log file for additional error info.
Type: Error
Recommended Action:
For “%4 messages failed due to errors in retrieving or processing template” and “%5 messages failed due to errors in retrieving attachments,” check the status of the web server, the existence and security of the specified URL, and check the Direct Mail log file for the specific error code.
Check the specified Direct Mail log file for additional error info.
Type: Error
Recommended Action:
Check the status of the computer running the SMTP service and the network connection between the computer running the SMTP service and the Message Builder Service.
For “%4 messages failed due to errors in retrieving or processing template” and “%5 messages failed due to errors in retrieving attachments,” check the status of the web server, the existence and security of the specified URL, and check the Direct Mail log file for the specific error code.
Check the specified Direct Mail log file for additional error info.
Type: Error
Recommended Action:
Check the status of the computer running the Membership Directory Service server and the network connection between the computer running the Membership Directory service and the Message Builder service.
For “%4 messages failed due to errors in retrieving or processing template” and “%5 messages failed due to errors in retrieving attachments,” check the status of the web server, the existence and security of the specified URL, and check the Direct Mail log file for the specific error code.
Check the specified Direct Mail log file for additional error info.
Type: Error
Recommended Action:
For “%4 messages failed due to errors in retrieving or processing template” and “%5 messages failed due to errors in retrieving attachments,” check the status of the web server, the existence and security of the specified URL, and check the Direct Mail log file for the specific error code.
Check the specified Direct Mail log file for additional error info.
Type: Error
Recommended Action:
Check the memory available on the computer and increase it, if necessary.
Type: Error
Recommended Action:
Check the computer running the Membership Directory Service, the DS account/password, and network connectivity between the computer running the Message Builder service and Membership Directory service.
Type: Error
Recommended Action:
Close other applications. If the problem persists, restart the Message Builder service.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Restart the mailings the user wants to finish processing or delete the mailing.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Check the status of the web server and the network connection between the web server and the computer running the Message Builder service.
Type: Error
Recommended Action:
Check the installation and restart the computer.
Type: Error
Recommended Action:
Restart the web service and Message Builder service.
Type: Error
Recommended Action:
The problem could also be related to Membership Directory service configurations.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
Reinstall the Message Builder service.
Type: Error
Recommended Action:
This product behavior was removed from the product, so the user should never encounter this error message.
Type: Error
Recommended Action:
Verify that the e-mail address is correct.
Verify that the SMTP server is operating correctly.
Type: Error
Recommended Action:
Restart the web service and Message Builder service.
Type: Error
Recommended Action:
Restart the web service and Message Builder service.
Type: Error
Recommended Action:
Check the status of the computer running the Membership Directory service and whether the distribution list exists.
Type: Error
Recommended Action:
Reinstall Microsoft® Site Server 3.0.
Type: Error
Recommended Action:
Reinstall Direct Mail.
Type: Error
Recommended Action:
Free up disk space.
Type: Error
Recommended Action:
Free up disk space.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
Type: Error
Recommended Action:
No action is required.
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