Platform SDK: TAPI

LINEAGENTSESSIONSTATE_ Constants

The LINEAGENTSESSIONSTATE_ constants describe various agent session states.

LINEAGENTSESSIONSTATE_BUSYONCALL
The agent is busy handling a call.
LINEAGENTSESSIONSTATE_BUSYWRAPUP
The agent is busy handling the wrap-up of the call.
LINEAGENTSESSIONSTATE_ENDED
The agent session has ended.
LINEAGENTSESSIONSTATE_NOTREADY
The agent is logged in, but occupied with a task other than serving a call (such as on a break). No additional calls should be routed to the agent.
LINEAGENTSESSIONSTATE_READY
The agent is ready to accept calls.
LINEAGENTSESSIONSTATE_RELEASED
The agent session has been released.

Requirements

  Windows NT/2000: Requires Windows 2000.
  Windows 95/98: Unsupported.
  Version: Requires TAPI 2.2 or later.
  Header: Declared in Tapi.h.