LINEAGENTSTATEEX_ Constants

The LINEAGENTSTATEEX_ constants describe the state of an agent on an address.

LINEAGENTSTATEEX_BUSYACD

The agent is busy handling a call routed from an ACD queue.

LINEAGENTSTATEEX_BUSYINCOMING

The agent is busy handling an incoming call that was not transferred to the agent from an ACD queue in which the agent is logged in.

LINEAGENTSTATEEX_BUSYOUTGOING

The agent is busy handling an outgoing call, such as one routed from a predictive dialing queue.

LINEAGENTSTATEEX_NOTREADY

The agent is logged in, but occupied with a task other than serving a call (such as on a break). No additional calls should be routed to the agent.

LINEAGENTSTATEEX_READY

The agent is ready to accept calls.

LINEAGENTSTATEEX_RELEASED

The agent has been released, probably because they logged off.

LINEAGENTSTATEEX_UNKNOWN

The agent state is currently unknown, but may become known later. This can be a transitional state when a line or address is first opened.

Requirements

  Windows NT/2000: Requires Windows 2000.
  Windows 95/98: Unsupported.
  Version: Requires TAPI 2.2 or later.
  Header: Declared in Tapi.h.