LINEAGENTSTATE_ Constants
The LINEAGENTSTATE_ constants describe the state of an agent on an address.
- LINEAGENTSTATE_BUSYACD
- The agent is busy handling a call routed from an ACD queue.
- LINEAGENTSTATE_BUSYINCOMING
- The agent is busy handling an incoming call that was not transferred to the agent from an ACD queue in which the agent is logged in.
- LINEAGENTSTATE_BUSYOTHER
- The agent is busy handling another type of call, such as an outgoing personal call not transferred to the agent by a predictive dialer. This value can also be used when the agent is known to be busy on a call but the type of call is unknown.
- LINEAGENTSTATE_BUSYOUTBOUND
- The agent is busy handling an outgoing call, such as one routed from a predictive dialing queue.
- LINEAGENTSTATE_LOGGEDOFF
- No agent is logged in on the address.
- LINEAGENTSTATE_NOTREADY
- The agent is logged in, but occupied with a task other than serving a call (such as on a break). No additional calls should be routed to the agent.
- LINEAGENTSTATE_READY
- The agent is ready to accept calls.
- LINEAGENTSTATE_UNAVAIL
- The agent state is unknown and will never become known. In LINEADDRESSSTATUS, this condition can also be represented by the dwAgentState member being set to 0.
- LINEAGENTSTATE_UNKNOWN
- The agent state is currently unknown, but may become known later. This can be a transitional state when a line or address is first opened.
- LINEAGENTSTATE_WORKINGAFTERCALL
- The agent has completed the preceding call, but is still occupied with work related to that call. The agent should not receive additional calls.
The upper 16 bits of this set of constants are reserved for device-specific extensions.
Windows NT/2000: Requires Windows NT 4.0 SP3 or later.
Windows 95/98: Requires Windows 95 or later.
Version: Requires TAPI 2.0 or later.
Header: Declared in Tapi.h.