lineGetAgentInfo

The lineGetAgentInfo function returns a structure holding the ACD information associated with a particular agent handle. It generates a LINE_PROXYREQUEST message to be sent to a registered proxy function handler, referencing a LINEPROXYREQUEST structure of type LINEPROXYREQUEST_GETAGENTINFO.

LONG lineGetAgentInfo(        
  HLINE hLine,                
  HAGENT hAgent,              
  LPLINEAGENTINFO lpAgentInfo 
);

Parameters

hLine

A handle to the line device.

hAgent

The identifier of the agent whose information is to be retrieved.

lpAgentInfo

A pointer to a structure of type LINEAGENTINFO. If the request succeeds, this structure is filled with the agent statistics.

Return Values

Returns a request identifier if the asynchronous operation starts; otherwise, the function returns one of the following error values:

LINEERR_INVALLINEHANDLE
LINEERR_INVALPARAM
LINEERR_NOMEM
LINEERR_OPERATIONFAILED
LINEERR_OPERATIONUNAVAIL
LINEERR_RESOURCEUNAVAIL
LINEERR_UNINITIALIZED

Remarks

Prior to calling the lineGetAgentInfo function, the application should set the dwTotalSize member of the LINEAGENTINFO structure to indicate the amount of memory available to TAPI for returning information.

Requirements

  Windows NT/2000: Requires Windows 2000.
  Windows 95/98: Unsupported.
  Version: Requires TAPI 2.2 or later.
  Header: Declared in Tapi.h.
  Library: Use Tapi32.lib.

See Also

About TAPI 3.0 Call Center Controls, LINEAGENTINFO, LINEPROXYREQUEST, LINE_PROXYREQUEST