LINE_AGENTSTATUSEX

The LINE_AGENTSTATUSEX message is sent when the status of an ACD agent changes on an agent handler for which the application currently has an open line. This message is generated using lineProxyMessage function.

LINE_AGENTSTATUSEX
dwDevice = (DWORD) hLine;
dwCallbackInstance = (DWORD) dwInstanceData;
dwParam1 = (DWORD) hAgent;
dwParam2 = (DWORD) AgentStatus;
dwParam3 = (DWORD) AgentStatusDetail;

Parameters

dwDevice

The application's handle to the line device. This relates to the agent handler.

dwCallbackInstance

The callback instance supplied when opening the line.

dwParam1

The handle of the agent whose status has changed.

dwParam2

Specifies the queue status that has changed. Can be one or more of the LINEQUEUESTATUS_ constants.

dwParam3

If dwParam2 includes the LINEAGENTSTATUSEX _STATE bit, dwParam3 indicates the new value of the agent state, which is one of the LINEAGENTSTATEEX_ constants.

Otherwise, dwParam3 is set to zero.

Requirements

  Windows NT/2000: Requires Windows 2000.
  Windows 95/98: Unsupported.
  Version: Requires TAPI 2.2 or later.
  Header: Declared in Tapi.h.

See Also

About TAPI 3.0 Call Center Controls, lineGetAgentInfo, lineProxyMessage